Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Headout Beoordelingen | Klantenservicebeoordelingen voor {{merchantUrl}} | Feefo

VU

Valued User

8 years ago

Wat Valued User zei over Headout:

Bad

Had a very long wait and line 1-2 hours for a skip the line ticket. I already have feedback to you back then and nobody did anything.

Viraaj

Headout

8 years ago

Dear Jonathan,

We are sorry to hear that you had to wait for such a long time despite having Skip the line tickets. We sincerely apologise for the delay. The longest we have heard from any other customer has been 30-40 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. We have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.

We are also trying to reduce the number of tickets selling each day so that the waiting time is also reduces from 45 to 15 minutes.

Thanks a lot for your review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success

Datum van aankoop: 24/06/2017

0

Betrouwbare klant

8 years ago

No skipping lines

Your advertisement for no line is misleading. We showed up at our scheduled time and still had to wait in line for 45 mins. Our tickets were not stamped with a time either.

Viraaj

Headout

8 years ago

Hi,

We are sorry to hear that you had to wait for almost 45 minutes despite having Skip the line tickets. We sincerely apologise for the delay. The longest we have heard from any other customer has been 30-40 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.

We are also trying to reduce the number of tickets selling each day so that the waiting time is also reduces from 45 to 15 minutes.

Thanks a lot for your review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success

Productbeoordelingen

Datum van aankoop: 31/07/2017

0

VU

Valued User

8 years ago

Wat Valued User zei over Headout:

Highly recommended

Excellent. Everything worked out very well. Immediate entrance to Burj Khalifa, our visit was on time and there was no rush to complete our tour,

Productbeoordelingen

Datum van aankoop: 06/06/2017

0

VU

Valued User

8 years ago

Wat Valued User zei over Headout:

Easy to order online

Productbeoordelingen

Customer Success

Headout

8 years ago

Hi,

We sincerely apologise for the delay in getting in with your skip the line tickets. The longest we have heard from any other customer has been 30-45 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.Thanks a lot for your detailed review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best

Viraaj Arora

Head of Customer Success

Datum van aankoop: 31/07/2017

0

Betrouwbare klant

8 years ago

Easy

Really easy! I don't know if the giant email attachment was necessary, I would narrow down the steps

Productbeoordelingen

Datum van aankoop: 22/08/2017

0

VU

Valued User

Mumbai

8 years ago

Wat Valued User zei over Headout:

Awesome arrangements.

Productbeoordelingen

Datum van aankoop: 01/06/2017

0

VU

Valued User

8 years ago

Wat Valued User zei over Headout:

Time Saver

If we hadn't use Headout, we would have waited in line for 2-3 hours!!!

Viraaj

Headout

8 years ago

Hi Kevin,

We are glad that we could help you save time on your visit to Catacombs. Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.

All the very best.

Viraaj Arora

Head of Customer Success

Productbeoordelingen

Datum van aankoop: 11/08/2017

0

Betrouwbare klant

8 years ago

Amazing! So quick!

Datum van aankoop: 23/08/2017

0

VU

Valued User

8 years ago

Wat Valued User zei over Headout:

Great Service. Saved us hours of wait time.

It was fast and easy. I appreciated the special experience that our Headout purchase enabled us to have versus without.

Viraaj

Headout

8 years ago

Hi Taylor,

We are glad that we could help you save time on your visit to Catacombs. Headout is all about making travel more fun and spontaneous. Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.

All the very best.

Viraaj Arora

Head of Customer Success

Productbeoordelingen

Datum van aankoop: 07/07/2017

0

VU

Valued User

Dubai

8 years ago

Wat Valued User zei over Headout:

fantastic....fast...simple...reliable

Productbeoordelingen

Datum van aankoop: 17/05/2017

0

Headout Beoordelingen

Skip the Line Catacombs Tickets with AudioguideMeer beoordelingen van dit product (245)Productwebsite bekijkenNot what was advertised online

Burj Khalifa - At the Top (Level 124 & 125)Meer beoordelingen van dit product (132)Productwebsite bekijkenWonderful and exciting experience.

Skip the Line Catacombs Tickets with AudioguideMeer beoordelingen van dit product (245)Productwebsite bekijkenIt's called "skip the line" but we ended up waiting in line for over an hour.

Miss SaigonMeer beoordelingen van dit product (5)Productwebsite bekijkengreat show, but was put all the way in the back when there were 1000 open seats

Burj Khalifa - At the Top (Level 124 & 125)Meer beoordelingen van dit product (132)Productwebsite bekijkenHad a great experience. Will visit again for sure.

Skip the Line Catacombs Tickets with AudioguideMeer beoordelingen van dit product (245)Productwebsite bekijkenGreat service for skipping the lines

Skip the Line Catacombs Tickets with AudioguideMeer beoordelingen van dit product (245)Productwebsite bekijkenOur purchase literally saved hours of wait time. The line was around the block, yet we were ushered immediately to the front.

Hoe worden Feefo-beoordelingen verzameld?

Wie kan een Feefo-beoordeling achterlaten?

Hoe verifiëren we beoordelingen?

Hoe gaan we om met nepbeoordelingen?