Awful service. Delivered the incorrect product, and then proceeded to claim it was not the wrong product and are currently refusing to refund and collect it. Astonishing.
Productbeoordelingen
Jessica Horseman
Hallstone Direct
3 years ago
Thank you for your feedback. I am really sorry to hear you were not entirely happy with the product you received on this occasion. I can see this matter has now been fully resolved and if we can be of any help in the future please don't hesitate to get in touch.
Well priced with a good choice of delivery options
Productbeoordelingen
Jessica Horseman
Hallstone Direct
3 years ago
Thank you very much for taking time to leave us feedback, it is very much appreciated. Please don't hesitate to contact us if you need anything in the future.
Datum van aankoop: 23/09/2022
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Betrouwbare klant
3 years ago
Excellent quality grass and delivery was great and on time will definitely recommend.
I had appalling customer service from Hallstone Direct where they blamed me mostly for their errors with their IT system. I would avoid at all costs - they may be cheap, but that leads to poor...
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Productbeoordelingen
Jessica Horseman
Hallstone Direct
3 years ago
Thank you for your feedback. I am really sorry to hear about your delivery issues, this was due to an upload error on our system which was a very unusual situation and I can only apologise for your experience. Please be assured the issue has been raised internally for investigation to prevent this from happening again. Once again, please accept my sincerest apologies for the problems you encountered and if we can be of any help in the future please don't hesitate to get in touch.
Hallstone Direct supplies sustainable and responsibly sourced Landscape & Garden products to trade and retail customers such as Turf, Topsoil, Bark Mulch and Wood Play Chippings with free delivery to over 85% of UK mainland addresses.
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We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Hallstone Direct supplies sustainable and responsibly sourced Landscape & Garden products to trade and retail customers such as Turf, Topsoil, Bark Mulch and Wood Play Chippings with free delivery to over 85% of UK mainland addresses.