Gray Line Beoordelingen

Hello, Thank you for taking the time to share your feedback regarding your Skyline Hop-On Hop-Off Tour experience. We are truly sorry to hear about your experience, particularly the long wait time, lack of clear schedule information, difficulty reaching support, confusion during ticket validation, and most importantly, the driving incident you described. We understand how concerning and disappointing this must have been, especially while traveling with your family. At Gray Line Worldwide, we take all feedback seriously, especially when a guest’s experience does not meet expectations. Your comments are important to us, and we want to ensure we fully understand what occurred. Our team has begun reviewing the details of your feedback and will be coordinating with our local operator to investigate this matter further. Please allow us some time to conduct a thorough review. We will follow up with you within the week once our investigation is complete. Thank you again for bringing this to our attention. We truly appreciate your patience, and should you have any additional details to share in the meantime, please feel free to contact us at support@grayline.com. Kind regards, The Gray Line Worldwide Support Team

Hello, First and foremost, thank you for choosing Gray Line, and please accept our sincere apologies for the disappointing experience you and your family had during your Frankfurt Hop-On Hop-Off tour. As a global leader in sightseeing tours around the world, we truly value customer feedback and take concerns such as yours very seriously. After reviewing your booking, we heard back from our local team in Frankfurt regarding the events on the date of your tour. They advised that ongoing construction works around Frankfurt Central Station are currently causing significant traffic disruptions and operational delays. While this does not excuse the experience you encountered, the local team acknowledged that the communication, waiting time information, and overall service provided did not meet expected standards. We are also deeply sorry to learn about the sudden braking incident during the tour and understand the distress this caused for your family. Please know that your feedback has been shared directly with the local team, and they are currently reviewing improvements related to timetable communication, delay updates, ticket handling, phone accessibility, and staff and driver training. Additionally, a full refund for your booking has been approved and will be processed accordingly. Should you need anything further, please do not hesitate to contact us at support@grayline.com. - The Gray Line Worldwide Support Team