Why extra cost for free baggage allowance on Quantas & Emirates long haul
I feel that Globehunters policy on charging extra for baggage allowance on major airlines such as Qantas & Emerites (which offer free minimum baggage allowance even on special saver fares) is wrong....
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Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
MH
Mrs Karen Horne
3 years ago
Globehunters responded to my issue after my last review. As I wrote in general the service was excellent. They refunded the baggage cost without issue, I suspect that the mistake was due to added costs like baggage on low cost airlines of which there are many and as such they incure additional charges.
In response I changed my customer experience to excellent. Everything went smoothly and will use Globhunters again for my long haul flights.
Kind regards
Mike H
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
3 years ago
The worst booking service in the world. I purchased a ticket, and then they tried to tell me that I had to pay £90 to upgrade my ticket to include a bag. I refused and they issued me the tickets...
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Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
Betrouwbare klant
3 years ago
This is the same BS they write in response to every complaint. They are not going to change anything because their entire business is built around scamming people. Do as I have done and report them to Trading Standards and Consumer Watchdog UK so they receive a hefty fine for their business practices.
Mavyreen
Globehunters
3 years ago
Hello, Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception. We are escalating this case internally and in order to do so we need your order number. Could you please share it and a customer representative will get in touch with you within 24 hours. Thanks in advance.
Betrouwbare klant
3 years ago
I just received a grovelling phone call from Globehunters. I informed them I would not be entering into dialogue with them because they were engaging in deceitful businesses practices and that the regulatory authorities would be in touch with them.
Let me repeat — *DO NOT DEAL WITH THESE PEOPLE*
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Delen
MF
Mr Mark Fleming
Geverifieerd door Feefo
3 years ago
Wat Mr Mark Fleming zei over Globehunters:
SHOCKING COMPANY!! DONT NOT USE!!
SHOCKING COMPANY!! DONT NOT USE!! THEY SELL YOU PREMIUM TICKETS THEN TRY TO MAKE YOU PAY TO UPGRADE THEM TO FLEXIBLE, WHICH YOU WERE TOLD THEY WERE BEFOREHAND. THEN THEY RING YOU AND SAY THE PRICE...
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Mavyreen
Globehunters
3 years ago
Hello,
Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception. We are escalating this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thanks in advance.
MF
Mr Mark Fleming
3 years ago
MESSAGE TO PEOPLE READING THIS REVIEW - THE ABOVE RESPONSE FROM GLOBEHUNTERS IS NONSENSE. THEY AREN'T DOING ANYTHING TO RESOLVE THIS AND THEY HAVE NO INTENTION OF DOING ANYTHING!!! PLEASE AVOID THIS COMPANY AT ALL COSTS THEY ARE AN ABSOLUTE SCAM AS PER MANY OTHER BAD REVIEWS YOU WILL READ ON HERE AND TRUSTPILOT!! BEWARE ON TRUSTPILOT THEY LEAVE FAKE POSITIVE REVIEWS FOR THEMSELVES AS WELL!!!!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
3 years ago
They are okay with the price and reliable agent
They tried to make money for the lagage, but I checked with the airline and refused to pay extra.you have to be bit vigilant.
Mavyreen
Globehunters
3 years ago
Thank you very much for your fab review, and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares. All the best. the Globehunters team.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
3 years ago
Excellent Customer service
Excellent service
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service and offer you the best prices for your chosen flight! Wishing you a safe and happy trip!
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Delen
MB
Mr Robert Bryant
Geverifieerd door Feefo
3 years ago
Wat Mr Robert Bryant zei over Globehunters:
Amazing value!
For the price I paid for my flight to Miami it was amazing value!
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service and offer you the best prices for your chosen flight! Wishing you a safe and happy trip!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
3 years ago
Please can someone respond to my query
Not great at all I booked a well earned break to find costs misleading about luggage and was then called continuously to upgrade and pay for luggage when I raised that it was misleading I heard...
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Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We have informed the customer service opening a case to get in touch with you as soon as possible. Could you please share your order number in the meanwhile?
Best regards,
Globehunters Team
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
3 years ago
havent flown yet,will know then if all ok
very good service,and a good price
Mavyreen
Globehunters
3 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
3 years ago
Not pleased.
I would never book with Globehunters again. I lost £90. They did not include baggage allowance in their initial bookings. If you don't look properly you will end up having to pay extra £80 for...
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Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
Mavyreen
Globehunters
3 years ago
We are escalating this case internally and in order to do so we need your order number. Could you please share it and we will come back to you as soon as possible. Thanks in advance.
0
Delen
MH
Mr Jeremy Haycock
Geverifieerd door Feefo
3 years ago
Wat Mr Jeremy Haycock zei over Globehunters:
3rd time I am using and has been efficient and reliable each time
Thank you . 3rd time I am using and has been efficient and reliable each time
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
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