I had to call several times to get a policy, when it came , no policy number was attached, then the details were incorrect, it took several attempts to get it right. Not enough attention to detail...
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Stuart Craig
Fresh Insurance Services
5 years ago
Thank you very much for taking the time to feedback to us. We strive to deliver a personal and helpful service and we're sorry that we have fallen short on this occasion.We understand you have now received the correct documentation, however if this is not the case, please do let us know.
We will take your feedback on board and hope that in the future you give us the opportunity to deliver the correct level of service to you.
Productbeoordelingen
Datum van aankoop: 23/11/2020
0
Delen
MT
Mr Stephen Thomas
5 years ago
Wat Mr Stephen Thomas zei over Fresh Insurance Services:
Nice to speak to a person as oppose to online only, plus someone who can answer all your questions. Companies need to get rid of answer service "Your call is important but all our operators are busy"...
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Productbeoordelingen
Datum van aankoop: 23/11/2020
0
Delen
MJ
Mrs Linda Johnson
East Sussex
5 years ago
Wat Mrs Linda Johnson zei over Fresh Insurance Services:
My poIicy now renews automatically which is great because prior to this the process of renewal was tedious to say the least. The only disappointment was the significant increase in the premium. I...
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Productbeoordelingen
Datum van aankoop: 18/11/2020
0
Delen
MH
Ms Susan Hose
Gloucester
5 years ago
Wat Ms Susan Hose zei over Fresh Insurance Services:
Gave great advice about flood insurance. As live in area at risk. Have had building insurance with them for 2 years very helpful agents that talk to you so you understand
Productbeoordelingen
Datum van aankoop: 21/11/2020
0
Delen
ME
Mr Ed Everard
5 years ago
Wat Mr Ed Everard zei over Fresh Insurance Services:
Disappointing. They refused to renew our house insurance and couldn’t or wouldn’t home a reason.
Stuart Craig
Fresh Insurance Services
5 years ago
Hi. We are a little confused about your feedback as our records show that you have an active live policy with us that started on 15/10/20. If you require us to investigate further please make another contact. Thanks
ME
Mr Ed Everard
5 years ago
Yes please investigate - I have sent an email to info@freshhomeinsurance.co.uk FAO Stuart Craig
ME
Mr Ed Everard
5 years ago
Now resolved confusion on my part.
Actually Fresh are a very good company insured our property when others declined
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