Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Freewheel Beoordelingen | Klantenservicebeoordelingen voor https://www.feefo.com/reviews/freewheel | Feefo

Alle 603 beoordelingen worden weergegeven

Trusted Customer

Newark

6 years ago

Datum van aankoop: 07/10/2018

Wat Trusted Customer zei over Freewheel:

The delivery of my order was very quick.

I ordered some finish line lubes after seeing them advertised in a magazine as they had a product that I want to try. The delivery of my order was very quick. Will look at using them again.

Freewheel Customer Services

Freewheel

6 years ago

Thank you for your positive feedback and for shopping with Freewheel.

Trusted Customer

6 years ago

Datum van aankoop: 14/11/2018

Wat Trusted Customer zei over Freewheel:

Quick delivery good choice of products

Freewheel Customer Services

Freewheel

6 years ago

Hello Robert, Glad to hear we had what you were looking for! Thank you very much for a positive review.

- Liam

Betrouwbare klant

6 years ago

Datum van aankoop: 15/10/2018

Arrived when stated, was packaged securely and was exactly what was wanted, one happy cyclist. Perfect.

Freewheel Customer Services

Freewheel

6 years ago

Hey, thank you very much for the positive review. Really appreciate it!

- Liam

Trusted Customer

6 years ago

Datum van aankoop: 13/11/2018

Wat Trusted Customer zei over Freewheel:

A great way to support your local bike shop.

My reason for using Freewheel was to be able to support my local independent bike shop, Langset Cycles in Sheffield. The item I bought was delivered quickly to the shop and I duly collected it at my...

Alles lezen

Freewheel Customer Services

Freewheel

6 years ago

Hey Barry, we really appreciate feedback like this! Supporting local bike stores is incredibly important to us. Thank you very much for the positive review and helping spread the word!

- Liam

Trusted Customer

6 years ago

Datum van aankoop: 05/10/2018

Wat Trusted Customer zei over Freewheel:

Amazing service!

Freewheel Customer Services

Freewheel

6 years ago

Hi Monika,

Thank you for the positive feedback!

- Liam

Betrouwbare klant

6 years ago

Datum van aankoop: 01/10/2018

They were very helpful and friendly toward me about returning my cycle helmet. The facility for returning items was in-built within the delivery. It turned out that particular product wasn't for...

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Freewheel Customer Services

Freewheel

6 years ago

Hello, thank you very much for the kind review! Glad to hear that you're happy with the service, hopefully you can find a product that is better suited to you!

- Liam

Betrouwbare klant

6 years ago

Datum van aankoop: 09/10/2018

Had what I wanted. Delivery was quick

Freewheel Customer Services

Freewheel

6 years ago

great to read thank you for taking the time to leave feedback.

Betrouwbare klant

6 years ago

Datum van aankoop: 04/10/2018

Prompt delivery, everything arrived as ordered. It would be even better if the free shipping option extended to Ireland.

Betrouwbare klant

6 years ago

Datum van aankoop: 01/10/2018

Inaccurate website/poor customer service

Stop advertising items in stock when they are not. This happened more than once. Contact customers when this happens rather than leaving it up to the customer to chase you for information after being...

Alles lezen

Freewheel Customer Services

Freewheel

6 years ago

Hi, we've been working closely with the stores to try prevent any stock discrepancies occurring, but this can still occasionally happen. We're currently look at ways we can improve the process to prevent this from happening again in the future. Our apologies for any inconvenience caused by this.

- Liam

Betrouwbare klant

6 years ago

Datum van aankoop: 27/09/2018

Fast order and delivery easy return

Nog geen uitnodiging voor een beoordeling ontvangen?

Over Freewheel

Freewheel isn’t just another online bike store. It’s a way to help independent bike dealers to get online and open themselves up to a whole new audience. In a marketplace where it’s getting harder and harder to run a bike shop, we want to make sure that all the amazing shops we work with have the chance to thrive. Freewheel means the best of both worlds: all the benefits of ordering online but backed and supported by your local independent bicycle shop. It’s your local bike shop online.

Alles lezen

0208 385 3400

Roebuck Way, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8HL, United Kingdom

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