forward2me Beoordelingen

Hi Toni, Many thanks for your feedback. We are sorry that you feel dissatisfied with the final shipping costs that you paid for your John Lewis order. I have been looking at the details from your recent FedEx shipment through our service and I can see that you never chose to combine and repack your clothing/ coat prior to shipping. I have verified that the reason why you will have paid a higher price for shipping is because the chargeable weight for the John Lewis coat that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested for the John Lewis coat, there would have been sufficient excess space to save by reducing and by us carefully folding the coat smaller in size this would have further reduced the original dimensions and should have helped lower the final courier shipping prices available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package. I would like to discuss your GST issue with you in more detail via email because if you have been asked to pay GST twice for the same shipment this is not right and we need to ensure this matter is resolved for you. Please keep an eye out for my email regarding your GST issue. I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns. Kind Regards Hayley

Many thanks for your review. To help us better understand the issue, can you send us an e-mail to info@forward2me.com thanks.

Hi many thanks for your review. Due to the way that the package inbox works you will not be able to see any shipping prices until we have received your FDA documents and they have been approved. However, if you need to see the shipping price in advance you are always welcome to ask us for this information or you can check the price on our pricing page https://www.forward2me.com/pricing/ With regards to the delay, our IT team has been working to automate this, for future shipments you will be able to upload these documents from your package inbox. If you have any queries about this process please message us.