forward2me Beoordelingen

Hi, Many thanks for your feedback. I'm really pleased to hear that you are overall happy with the service we offer however I'm sorry to hear that your first shipment arrived with some damage due to the goods not being secured properly. I see that you are not using our combine and repack service, sometimes customers just feel this service is for customers looking to reduce the volume of the packages to save on shipping costs however this service is also available for customers looking to have their goods repacked for safety. Please be assured that if you do not choose this service we will do our very best to ensure that your packages are safe and secure for international transit however we always recommend the combine and repack service to ensure that the goods are packaged as safely as possible for transit. I hope this information helps going forward however if you have any questions about our combine and repack service please contact our customer experience team at info@forward2me.com and they will be very happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry that you are unhappy with the fees for shipping from Japan to the Philippines however I see that you have only shipped from the UK to Manilla and not Japan to Manilla. I will ask one of our Customer Experience agents to contact you directly so we can establish the issue and hopefully resolve any queries you have. Kind regards, Tracy.

Hi, Many thanks for your feedback, this is very important to us. I'm pleased to hear that you haven't previously had any issues with shipping from the UK however encountered some problems when shipping from our Tax Free address in Guernsey. I do apologise that you were unable to make a saving on vat when shipping to the tax free warehouse, Guernsey uses UK postcodes and many UK retailers deliver to the island on the same terms as mainland UK. Significantly, Guernsey has no VAT or GST. This means that if a UK retailer ship to Guernsey they should not be charging VAT. Most larger retailers are aware of this however some smaller retailers may not be. I hope this helps explain the UK tax free service a little further however if you have any questions please don't hesitate to get in touch with our Customer Experience team at info@forward2me.com who will be happy to assist you further. Kind regards, Tracy.

Hi, Many thanks for your feedback, this is very important to us. When purchasing goods within the UK for delivery to a UK address I'm sorry UK Vat does need to be charged by the retailer even though the shipment is going to be onward shipped outside of the UK as the retailer will not be aware of this. We do offer our UK Tax free warehouse address which is based on the the island of Guernsey in the Channel Islands. Guernsey have no vat or GST so any purchases made within the UK being delivered to Guernsey should be vat free. When shipping goods to countries outside of the UK the shipment will have to go through customs clearance on import therefore the importing country may charge additional import duty and taxes, again we have no control over this. We do provide a commercial invoice electronically to the courier when shipping which should include all the information required for export however on import of the goods customs in your country may require additional information to clear the goods for delivery. I hope this helps to explain the process further however if you have any further questions please feel free to contact our Customer Experience team at info@forward2me.com and they will be very happy to help you. Kind regards, Tracy.