Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Flooring Direct Beoordelingen

https://www.flooringdirect.co.uk/

Lay the foundations for your dream home with Flooring Direct. We'll help you to style your home in the exact way you want it.

Service

beoordelingen in het afgelopen jaar

Alle 1,748 beoordelingen worden weergegeven

Betrouwbare klant

5 years ago

Customer service is very poor.

I'm only giving 2 stars because of a women called 'Sally's otherwise would probably be 1 or if I could do 0 I would of. I ordered some flooring and it case ripped and torn in several places. After...

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Flooring Direct

5 years ago

Hi, We are so sorry you had a negative experience. We hope these issues have since been resolved. We are happy to hear that a member of our team managed to help you out. It's very helpful to receive feedback so we can improve in the future. Thank you, Flooring Direct Team

Mark Lockyer

5 years ago

Wat Mark Lockyer zei over Flooring Direct:

VERY POOR. Part of order not delivered and no response to calls and emails

Very poor. I still haven’t received the flooring underlay which was part of the order. I have now sent 3 emails and tried phoning their customer helpline, but to no avail. This is now delaying the...

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Flooring Direct

5 years ago

Hi Mark, We are really sorry you have had these issues. We hope that you have since managed to resolve the problems. If you are still experiencing some issues, please contact our team via email, phone, or social media. Thanks, Flooring Direct Team

Betrouwbare klant

5 years ago

Not happy

No communication. Rang 4 times was in a que for over 10 minutes each time saying I was next in the queue then got cut off. When i did get through was told my grass was out of stock and i was getting...

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Flooring Direct

5 years ago

Hi, We are so sorry to hear you experienced these issues. We can face a large number of inquiries at certain periods, which can have a delayed effect on other customers. It's very useful to hear your feedback so we can try our best to prevent this from happening again. Thank you, Flooring Direct Team

Betrouwbare klant

5 years ago

Lovely flooring

I ordered samples a few weeks ago which arrived promptly and went on to order some flooring, this also arrived promptly. I was really pleased with the quality it looks lovely.

Betrouwbare klant

5 years ago

Geüploade media

Order arrived damaged and have not been able to get a response to resolve

Alle media weergeven (2)

Order arrived damaged and have not been able to get a response to resolve

I received my order damaged. I emailed with photos and didn't get a response. I called and spoke to someone who gave me another email address. Emailed again with no response and followed up to check...

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David

5 years ago

Wat David zei over Flooring Direct:

All good

Looks good for a budget underlay. Fast delivery all good

Betrouwbare klant

5 years ago

Quick and easy to order

Yes I would and will order from them again

Genevieve Marescia

5 years ago

Wat Genevieve Marescia zei over Flooring Direct:

My parcel still hasn’t arrived yet

David Wood

5 years ago

Geüploade media

Alle media weergeven (2)

Wat David Wood zei over Flooring Direct:

No response

This item received was not item advertised, incorrect size. Ordered for specific size, I have now sent 2 emails with pictures and no response. Also rang without success, was next caller, gave up...

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Andy Scott

Derbyshire

5 years ago

Wat Andy Scott zei over Flooring Direct:

Top notch service!

Great customer service. Kayleigh dealt very well with my enquiries. A pleasure to do business with. Thank you Flooring Direct. I’ll be back!

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