I have been unable to get my VPN service to work. I now have two VPN services (Nord, Express) neither work. I have been on flashrouter support, Nord support, and Express support.
Customer Service
FlashRouters
6 years ago
Apologies for this issue! I tried creating a ticket for you to resolve this issue when it was initially posted but we have not received a response from you since that time. Hopefully this finds you and we can assist you in getting setup with your FlashRouter. Feel free to reach out to support@flashrouters.com for assistance.
Productbeoordelingen
Customer Service
FlashRouters
6 years ago
Apologies for this issue! I tried creating a ticket for you to resolve this issue when it was initially posted but we have not received a response from you since that time. Hopefully this finds you and we can assist you in getting setup with your FlashRouter. Feel free to reach out to support@flashrouters.com for assistance.
I requested remote support and I have Alex coming into my computer several times the day trying to fix the issue and I sincerely appreciate his hard work trying unfortunately he is not very friendly...
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Customer Service
FlashRouters
6 years ago
I apologize for this!
Productbeoordelingen
Customer Service
FlashRouters
6 years ago
I apologize for this issue! Thanks for working with us and we can certainly provide your refund if we are not able to get the router working for you.
Customer Service was great. At start up, I needed help. They were forth coming and took care of problem in no time. Since then I have been up and running and no problem. I am very happy with the...
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Customer Service
FlashRouters
7 years ago
Thanks! We're always happy to help in the event of any issue or question!
Productbeoordelingen
Customer Service
FlashRouters
7 years ago
Fantastic! Thanks for posting your review!
Datum van aankoop: 19/04/2019
0
Delen
Betrouwbare klant
7 years ago
They quickly answer questions.
Customer Service
FlashRouters
7 years ago
Thanks! We take great pride in our fast response time for our customers!
Productbeoordelingen
Customer Service
FlashRouters
7 years ago
Happy to hear that!
Datum van aankoop: 20/06/2019
0
Delen
Betrouwbare klant
7 years ago
The Flashrouter came in fast, setup for VPN was easy.
I have notice that the router will dropout of VPN mode after a couple of weeks, to fix it I configure the router to auto boot once a week.
Customer Service
FlashRouters
7 years ago
Thanks for taking the time to post your review! Yes rebooting the FlashRouter is certainly a solution if the VPN connection is dropping. If this issue persists or gets worse feel free to reach out to us. We are always happy to help.
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