non existant, thought we were scammed, after a month of waiting only got a reply after posting a negative review. up to that point all communication was ignored.
Product
Fansonline
4 months ago
We’re very sorry to hear about your experience and understand how concerning this must have felt.
Your order was placed as a pre-order item, with an estimated arrival of early June clearly indicated on both the product listing and your order confirmation email. Once stock arrived, your order was dispatched on 9 June and delivered on 12 June.
We can see that two enquiries were submitted through our system, and automated updates were sent in both cases. As we did not receive a follow-up response, the tickets were automatically closed, as this usually indicates the information provided was helpful. However, we understand this may not have fully resolved your concern and apologise for any frustration caused.
We appreciate your feedback and are sorry we did not meet expectations on this occasion, however are happy you are now in receipt of your order and within the initial ETA timeframe advertised for that pre-order 😊.
Productbeoordelingen
Product
Fansonline
4 months ago
We’re very sorry to hear about your experience and understand how concerning this must have felt.
Your order was placed as a pre-order item, with an estimated arrival of early June clearly indicated on both the product listing and your order confirmation email. Once stock arrived, your order was dispatched on 9 June and delivered on 12 June.
We can see that two enquiries were submitted through our system, and automated updates were sent in both cases. As we did not receive a follow-up response, the tickets were automatically closed, as this usually indicates the information provided was helpful. However, we understand this may not have fully resolved your concern and apologise for any frustration caused.
We appreciate your feedback and are sorry we did not meet expectations on this occasion, however are happy you are now in receipt of your order and within the initial ETA timeframe advertised for that pre-order 😊.
Super impressed with the speed and efficiency of Fans Online, being in a remote location south of Perth we are use to delays and slow deliveries, our order arrived super quick, packed well and left...
Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
