You need to use a different delivery service. UPS 'wrongly sorted' my package so the £12 I paid for next day delivery was pointless. I missed my package as I went on holiday the next day. Not a happy...
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Express Pharmacy
Express Pharmacy
11 years ago
Please accept our sincere apologies the problems that you have encountered using the UPS delivery option.
We have raised this particular delivery issue with our UPS account manager and will be seeking reassurances that it does not happen again.
By way of an apology, I will refund your entire order for the inconvenience caused to you. If you decide to use us again, I would like to offer you a discount, as well as guaranteed free express delivery, free of charge.
Unfortunately, we do not control the delivery services, yet always ensure that we respond to our patients as quickly and efficiently as possible. I know this is not the ideal solution but I hope that it goes some way to apologising for the error. I would also urge you to raise a complaint with UPS should have you have the time.
Please do not hesitate to contact us should you wish to speak to us,
regards,
Patient Support Team
Express Pharmacy
Express Pharmacy
Express Pharmacy
11 years ago
I have just refunded your order. Please let us know once it has appeared in your account.
Once again, please accept my apologies for the inconvenience caused. The offer for a discount and free delivery on future orders still stands, should you wish.
Kind regards,
Patient Support Team
Express Pharmacy
Express Pharmacy is the UK’s leading online pharmacy. We provide quick, safe and discreet medication deliveries at just the click of a button. From general health-related problems right through to specific men’s and women’s health, we have everything you need to get back on the mend. Next-day delivery available.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Express Pharmacy is the UK’s leading online pharmacy. We provide quick, safe and discreet medication deliveries at just the click of a button. From general health-related problems right through to specific men’s and women’s health, we have everything you need to get back on the mend. Next-day delivery available.