To start with all the girls were really helpful & rung the property owner to…
To start with all the girls were really helpful & rung the property owner to find out the answers to my queries. However, after deposit paid, we were checking the website, and rang them to say there...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for taking the time to give us this feedback and I'm sorry for any confusion you experienced with the pictures. It transpires that although most of the pictures of the accommodation were correct, a few erroneous pictures were also being included - this appears to be an error in the information we were supplied with - so I am very glad that you pointed it out.
The majority of the pictures you saw were for the correct accommodation, which is finished to a higher standard than the accommodation in the extra pictures. I understand from Abbey that she clarified the situation with you as soon as you brought it to our attention and that you were happy to continue with the holiday you had booked.
Thank you again for bringing it to our attention and I hope you have a wonderful holiday.
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
12 years ago
ooked via email and on phone as I live in Spain. Great assistance and very…
ooked via email and on phone as I live in Spain. Great assistance and very helpful. Asked to pay up front in full which I was happy to do but I feel an immediate email acknowlegedment of such a large...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks for your feedback. We have now started to send out immediate receipts by email. Something we should have been doing all along. Please accept my apologies for the unnecessary worry this caused.
Kind regards,
Paul Nadin
Managing Director
Betrouwbare klant
11 years ago
Thank you for advising you are now sending out immediate receipts by email. It is a peace of mind thing. Apologies accepted and thanks for your attention
0
Delen
Betrouwbare klant
11 years ago
Excellent service, listened to the requirements and met all the requirements.
Excellent service, listened to the requirements and met all the requirements.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for the encouragement and have a great holiday.
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
having never been on a holiday with a severely disabled person before I did not…
having never been on a holiday with a severely disabled person before I did not know where to start- we had no destination in mind nor a set date to go. I handed the problem to Disabled Holiday...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
That's lovely to hear - Abbey will be very pleased! Arranging an accessible holiday can be a tricky task so I'm glad we were able to help!
I hope you all have a fantastic holiday.
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
very helpfull
very helpfull
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for letting us know, have a great holiday!
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
Very easy to use and the staff have been very helpful every time i have…
Very easy to use and the staff have been very helpful every time i have a question, i wouldn't hesitate to book through them again.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
That's great to hear, thank you for your kind words.
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
I found Disabled Holiday Directory, very helpful and friendly especially Beth who found the details of…
I found Disabled Holiday Directory, very helpful and friendly especially Beth who found the details of our holiday for us and was prompt in phoning back. As we have not been on holiday yet, I cannot...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks for your feedback, I'll pass on your kind words to Beth. Have a wonderful holiday!
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
Very polite and good service. Still early days but could have a little more information…
Very polite and good service. Still early days but could have a little more information in the correspondence but this mat yet be in the post.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your feedback. Have you now received all the correspondence you were expecting? I'm glad to hear you're happy with our service - is there anything extra you feel we could have done to gain 5/5?
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
Really good Abbey was fantastic at getting us a good holiday very under standing what…
Really good Abbey was fantastic at getting us a good holiday very under standing what we really wanted than you Abbey
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I'm so pleased we could help. I'll let Abbey know how happy you were and I'm sure it'll make her day! Have a lovely time.
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
Friendly, efficient and recommended.
Friendly, efficient and recommended.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you very much! Have a great holiday and I hope you'll come back to us soon.
Kind regards,
Jonathan Carter
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We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
