We received enough assistance with my disabled friend and the hotel staff assisted in lifting…
We received enough assistance with my disabled friend and the hotel staff assisted in lifting him from his wheelchair. The room was very comfortable
0
Delen
Betrouwbare klant
11 years ago
Great service, quick phone call replies, willing to communicate via email, vast holiday search within…
Great service, quick phone call replies, willing to communicate via email, vast holiday search within my budget, lots of options, very friendly service.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Glad you were happy with our service, we hope we can help you again in the future!
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
very good accomadation, quality
very good accomadation, quality
DisabledHolidays.com
DisabledHolidays.com
11 years ago
We're glad to know you liked it, thanks for the feedback.
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
Not really your fault but had to sleep in my wheelchair as bed extremely lumpy.…
Not really your fault but had to sleep in my wheelchair as bed extremely lumpy. Bathroom potentially dangerous as emergency cord ******* high and also out of reach - toilet seat high (useless for...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
I'm sorry to hear you were unhappy with the hotel - I have already passed your comments to our customer service to ask the hotel for a response. I will give you an update once it's resolved.
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
The only criticism I have is that when you initially call no one is ever…
The only criticism I have is that when you initially call no one is ever free to pick up the phone. You have to request a call back.
Betrouwbare klant
11 years ago
Good
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your feedback. We feel that we offer a better level of service by ensuring that the same travel consultant speaks to the customer throughout the enquiry - there's nothing worse than having to repeat yourself to different people every time you call a company!
As our team spend a lot of time on the phone they aren't always available to speak immediately - our current solution is to call customers back so that you don't have to wait on hold in a queue to speak to us. We review all of our processes and service levels, so we will bear your comments about the current system in mind.
Thank you, and I hope you have a great holiday.
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
I have used this company twice now and I cannot fault the service, everyone I chat…
I have used this company twice now and I cannot fault the service, everyone I chat to is absolutely lovely and I feel I have known them years we have a laugh and they are so helpful nothing is too...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
That has to be one of the nicest comments we've ever had! I'm so glad we can help, hope you hear from you soon!
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
I used disabled holidays because I just didn't where to take my son who is autistic.....…
I used disabled holidays because I just didn't where to take my son who is autistic..... Id never taken him on holiday and I wanted to get it right.
I spoke to a lady called Sam and although she...
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0
Delen
Betrouwbare klant
11 years ago
Nice and very helpful
Nice and very helpful
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I will let Beth know, thank you!
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
It's the first holiday that we have booked over the past years we have been…
It's the first holiday that we have booked over the past years we have been able achieve our needs in full . Thank you for all your help.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I'm so glad we could help and I hope it gives you confidence to try more in the future!
Kind regards,
Jonathan Carter
0
Delen
Betrouwbare klant
11 years ago
Despite an initial hiccup all is well. A brochure on booking would be helpful.
Despite an initial hiccup all is well. A brochure on booking would be helpful.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I'm glad we were able to help - I'll pass your comments about a brochure to our development team. Thank you!
Kind regards,
Jonathan Carter
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Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
