Tiffany went out of her way to help me get the holiday I wanted. She was very helpful and professional
0
Delen
PD
Phil Dunn
6 years ago
Wat Phil Dunn zei over DisabledHolidays.com:
A REAL Gem in Gemma!
Amazing service for a REALLY quick booking! This time yesterday we didn't have a holiday. 24 hrs later, we do!
0
Delen
JB
John Backhouse
6 years ago
Wat John Backhouse zei over DisabledHolidays.com:
A good company
Tiffany the agent who dealt with my inquiry was very helpful. I would most definitely use them again & recommend them to friends & family.
0
Delen
SB
Sue Boothman
6 years ago
Wat Sue Boothman zei over DisabledHolidays.com:
Absolutely brilliant
Absolutely brilliant 3 times booked highly recommended they can not do enough for you thanks to annie this time and all the team
0
Delen
CT
Chris Twigg
Bodmin
6 years ago
Wat Chris Twigg zei over DisabledHolidays.com:
Friendly service and simple to use
The web site was easy to use. One I made an email enquiry you rang me within 24 hours, sent me details. I was able to get through to a rep direct and made a booking. Simple
0
Delen
GD
Gillian Downs
6 years ago
Wat Gillian Downs zei over DisabledHolidays.com:
Quick, easy and efficient!
Lovely organised man. Lots of relevant Information quick and efficient.
Thank you I can’t wait!
0
Delen
JP
Jackie Parker
6 years ago
Wat Jackie Parker zei over DisabledHolidays.com:
Very helpful and explained everything clearly
0
Delen
SW
sarah woods
Chislehurst
6 years ago
Wat sarah woods zei over DisabledHolidays.com:
Excellent service-
Considered our extensive wish list and looked at best compromises and found something we love the look of and know that we will he happy staying there
0
Delen
MG
Maureen George
6 years ago
Wat Maureen George zei over DisabledHolidays.com:
Customer Service
Prompt service. Customer Service via telephone and email very good.
Helpful representative. I asked Kay questions and she got back to me when she said she would.
0
Delen
GR
Grethe
Southampton
6 years ago
Wat Grethe zei over DisabledHolidays.com:
Very helpful
Gemma worked really hard to find holiday accommodation to meet our particular requirements.
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Much appreciated Gareth!I'll be sure to pass on your kind words to Gemma, it will make her day.
GR
Grethe
6 years ago
Unfortunately, I now have to significantly downgrade my review. When the current pandemic began, I asked if it was possible to move our holiday beyond the booking made for early July to next year. It seemed initially that this wasn't a possibility. Then, I was told it was but I was asked for a date and that a rebooking fee would be required. Given that 2 of the 4 people in our party are classed as vulnerable to Covid 19, this was not acceptable. Many other companies are allowing open booking. So reluctantly we felt we had no option to cancel, losing our deposit. Surely it would have been in everyone 's interest to be flexible. Not only have I have lost money but so has the holiday letting. I would not now recommend this holiday company.0
DisabledHolidays.com
DisabledHolidays.com
6 years ago
Good afternnon Greth,
It is dissappointing to see you have felt it necessary to downgrade your original review of Gemmas excellent service.
I am unsure if Derek and Ros have communicated clearly with you, we have exchanged over 15 emails advising the following:
1. As your holiday was for 3rd July and currently is unaffected by Government restrictions it would be normal booking conditions for changing the date of travel or cancellation. These conditions being; for cancellation a loss of deposit or a change could be made for £35 (this is a supplier chage due to the date not being affected by the pandemic), we would need to pass this charge onto you as the customer. The booking was not and is not affected, we started to communicate about this on 27th March, July travel dates were not affected then nor are they now. Vulnerable people were advised to stay indoors for 12 weeks which would have taken your party to end of June), July was outside of this 12 weeks therefore the request was class as a normal request to change or cancel.
2. Derek has accused DisabledHolidays.com of having "stolen" your money (the deposit) , this accusation is due to me being unable to refund it. I assured Derek and can assure you Greth that the deposit has been paid to our supplier by the consortium we are part of, deposits are taken at the time of booking, in this case January and are forwarded to our suuplier. All money is safe and bonded by our consortium for all bookings.
3. Our supplier offered to change the date of travel upto 31st December 2021 and this new date would need to be selected by 24th April. Derek continually requested that the date to change be kept open and not be 24th April, our supplier had advised the 24th April as this was several weeks ahead of the original July holiday date., this date has now been moved to 18th May due to the continued lockdown however, your July booking is still not affected by the lockdown or restrictions.
The option to change the date is still available and has been advised to Derek and Ros, should you wish to do this please do let us know on the email address they have been corresponding to.
Kind regards,
The Feedback Team
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