Destination 2 Beoordelingen

I will await my reply. We should not be made to stay in a hotel that is not ready and not fit for occupation as the supplier has been paid. Destination 2 should arrange for the hotel to be swapped (I have even said I will pay any uplift.). They should not be happy for their customers to stay in hotels with such serious operational issues as the hotel has been paid. We travel tomorrow. I have been trying to sort this for over a week.

Thank you for your message, this is an accurate reflection of my experience, we had called on numerous days and did not recieve any assistance, we some conversation with your bot - who failed to provide us with a cancellation invoice and then we had to create a new enquiry again. It took 10 days to get a cancellation information in total from our initial request. You are correct I did not appreciate the booking terms and in future will use booking.com so can cancel at short notice efficiently and with a refund. I was also not aware that the customer service was so bad. I was not even seeking a refund as my insurance were paying in case, but you customer service made this an unnecessarily long and hard process. Itis better to say, we are always looking at improving our service and we take your feedback on board as opposed to attack the veracity of my experience with you. I did write it whilst I was on hold for the third time for some time and not the first or second time I wasted my life for your assistance on the phone. I have been now been fully assisted with a cancellation invoice, however this was a long stressful process unnecessarily Readers will see based on your response 'you did not appreciate the booking terms in relation to such late cancelation but you did agree to them' that it is clear that anyone purchasing anything from you must realise they are on your own if there are any changes or mofications. I did not at anytime seek a refund for the cancellation, but merely sought a cancellation invoice for my insurance, so please do not muddy the waters with incorrect information. Please just value your customers with some after service!