Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Country Cousins Beoordelingen | Klantenservicebeoordelingen voor https://www.feefo.com/reviews/country-cousins | Feefo

Alle 122 beoordelingen worden weergegeven

Betrouwbare klant

Geverifieerd door Feefo

4 months ago

My care was thoughtful and warm.

I was very pleased with the service of Country Cousins. My Carers looked after me well and also cheered me up. My second Carer Zandile was warm and very encouraging. She got me going again after me...

Meer lezen

King Yan

Country Cousins

4 months ago

Thank you for your lovely feedback. We’re so pleased to hear you felt well cared for and supported by our team. It’s wonderful to know that Zandile’s warmth and encouragement helped you regain confidence after your hip replacement. We wish you all the best in your continued recovery.

Betrouwbare klant

Geverifieerd door Feefo

4 months ago

Good matching to client. ease of set up account.

Marketing

Country Cousins

4 months ago

Thank you for your feedback. We’re pleased to hear that the client matching worked well and that you found the account set-up process easy. We really appreciate you taking the time to let us know.

Valerie

Geverifieerd door Feefo

5 months ago

Wat Valerie zei over Country Cousins:

Amazing carers

Carers we have are amazing, the office back up not so good

Marketing

Country Cousins

4 months ago

Thank you for taking the time to share your feedback. We’re really pleased to hear your kind comments about our carers – we’ll be sure to pass this on to them as it means a great deal. We also appreciate your honesty regarding the office support. I apologise again that our communication has not been as frequent as it should have been. I’m glad we were able to discuss this, and I appreciate your openness during our conversation. As agreed, we will be carrying out regular reviews moving forward to ensure clearer and more consistent communication. Thank you again for your valuable feedback, which helps us to improve our service.

Betrouwbare klant

Geverifieerd door Feefo

5 months ago

Wonderful care with respect for a long life now in its final stage.

Country Cousins placed two wonderful live-in carers to alternate every four weeks to look after my elderly father. They have both formed good bond with my father over the past year and he is equally...

Meer lezen

Betrouwbare klant

Geverifieerd door Feefo

5 months ago

Not a great service. Could do a lot better.

Will not book long enough in advance Chaotic admin Data protection breaches Not great carers Try to be helpful but things go wrong. It all seems very chaotic

King Yan

Country Cousins

4 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet the high standards we aim to provide. We have made several attempts to get in touch to better understand the concerns you’ve raised, but unfortunately we haven’t been able to connect with you so far. We have since sent an email inviting you to contact us should you wish to discuss these matters further or require any support. We would genuinely appreciate the opportunity to speak with you directly. Understanding where things fell short is important to us, as it helps us learn, improve our processes, and ensure a better experience for our customers in the future. Please do get in touch with us at a time that suits you — we would welcome the chance to discuss your feedback and address any outstanding concerns.

Fiona

Geverifieerd door Feefo

GBR

5 months ago

Wat Fiona zei over Country Cousins:

Amazing care all round

My parents required 24 hour care whilst my mum was recovering from major surgery, as she’s normally my dad’s main carer. From the very start; from the first enquiry phone call to over 4 weeks of 24...

Meer lezen

Marketing

Country Cousins

5 months ago

Thank you so much for sharing such a wonderful review. We’re delighted to hear that your parents felt so well supported during such an important time, and we’re grateful you chose Country Cousins to be part of their recovery journey. It means a great deal to us that you experienced the professionalism, efficiency, and care we strive to deliver. We’re especially thrilled to hear how much Asma’s kindness, attentiveness, and compassion meant to your family. She will be absolutely delighted to receive your praise—thank you for recognising her exceptional work. Your heartfelt words truly mean the world to our team. We’re honoured to have been able to support your parents, and we wish your mum a continued smooth recovery.

Betrouwbare klant

Geverifieerd door Feefo

5 months ago

Have had very bad experiences with some carers, and a general lack of care

King Yan

Country Cousins

4 months ago

Thank you for sharing your feedback. We’re very sorry to hear that your experience has been disappointing and that you felt there was a lack of care — this is certainly not the standard we strive to deliver. We would really value the opportunity to understand more about what happened so we can address any issues and learn from your experience. We have reached out to you and would welcome a conversation at a time that suits you, or you are very welcome to contact us directly if you prefer. Your feedback is important to us, and we appreciate the chance to listen, put things right where possible, and continue improving the care and support we provide.

Susan

Geverifieerd door Feefo

GBR

5 months ago

Wat Susan zei over Country Cousins:

Good service so far thabkyou

Marketing

Country Cousins

5 months ago

Your kind words mean a great deal to us. We’re so glad to know you’re happy with the care and service you receive.

Gerald

Geverifieerd door Feefo

GBR

5 months ago

Wat Gerald zei over Country Cousins:

Enjoy your holiday with peace of mind.

It was a relief to know that I could leave my disabled husband in the capable hands of the carer whenever I went away and know that he was being kept safe.

Marketing

Country Cousins

5 months ago

We really appreciate you taking the time to share this. Supporting families is at the heart of what we do, and we’re grateful for your trust.

Mary Best

Geverifieerd door Feefo

5 months ago

Wat Mary Best zei over Country Cousins:

Caring and efficient

Maxine was a fantastic help. She knew what was required and carried out her duties efficiently and kindly with care and professionalism. She fitted in to our routinevery well.

Marketing

Country Cousins

5 months ago

Thank you for your lovely review. We’re so pleased to hear that Maxine has been such a support — we’ll be sure to pass your kind words on to them.

Nog geen uitnodiging voor een beoordeling ontvangen?

Onderdeel van het Treefo-initiatief

We werken samen met Ecologi om bomenplantprojecten te financieren in ruil voor de beoordelingen die worden verzameld door Country Cousins

Meer informatie over Treefo

Waarom vertrouwen op Feefo-beoordelingen?

Meer informatie over Feefo