An internet order placed on 18th May is not yet delivered in spite of at telephone call to chase up delivery made before the end of May. I was assured delivery would be during week beginning 1st June...
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Coals2U
Coals2U
11 years ago
We're sorry to hear that you've had a bad experience with us this year. As stated in our delivery information, delivery during promotional times can be up to 20 working days. Unfortunately it seems that we have failed to communicate this to you. Thank you for your feedback, without it we cannot see the areas in which improvement is required.
Warm Regards
Rebekah
We're sorry that you weren't happy with the performance of the Firebuilders you received. You should have received an email from us back in June with a little gift to say sorry. If you haven't received this please feel free to contact me directly. Thank you for taking the time to leave your feedback.
Warm Regards
Rebekah
Productbeoordelingen
rebekah.barnett@cplindustries.co.uk
Coals2U
11 years ago
We're sorry that you weren't happy with the performance of the Firebuilders you received. You should have received an email from us back in June with a little gift to say sorry. If you haven't received this please feel free to contact me directly. Thank you for taking the time to leave your feedback.
Delivery driver (different to the usual excellent driver) was rude and uncooperative.
Coals2U
Coals2U
11 years ago
Please accept our apologies, we're sorry to hear that you found your driver to be rude and uncooperative. I’ll ensure that this is investigated. If you find that this happens again, please don’t hesitate to contact us by calling 0845 450 1474, or by emailing feedback@cplindustries.co.uk. Thank you for taking the time to leave your feedback.
Warm Regards
Rebekah
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
