For years, Caunce O'Hara's service has been exemplary, but this year that service unfortunately fell below expectations. I am giving them another chance with one of my businesses, but will review...
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Ariana Greenwood
Caunce O’Hara
1 month ago
Hi Neil,
Thank you for taking the time to leave a review.
I’m sorry to hear about your experience and appreciate that the increase in your renewal premium may have been frustrating.
I understand our customer service team has since been in touch to explain the change in renewal premium was calculated based on the change in risk. We appreciate this may not have been the outcome you were hoping for, but we’re grateful for the opportunity to clarify this and thank you again for sharing your feedback with us.
If there is anything else we can help with, please do not hesitate to get in touch with us on 0333 321 1403.
Best wishes,
Ariana
NW
Neil Watson
1 month ago
Ariana, 3.5 months is a long time for you to take to post this reply. Given the amount of time that has passed, you shouldn't have bothered, as your words are pretty hollow!
Ariana Greenwood
Caunce O’Hara
29 days ago
Thank you for coming back to us. You're right that our reply took much longer than it should have, and we're sorry for that – as well as for your experience with us this year. If there's anything you'd like to talk through, please call us on 0333 321 1403.
Productbeoordelingen
Ariana Greenwood
Caunce O’Hara
1 month ago
Hi Neil,
Thank you for taking the time to leave a review.
I’m sorry to hear about your experience and appreciate that the increase in your renewal premium may have been frustrating.
I understand our customer service team has since been in touch to explain the change in renewal premium was calculated based on the change in risk. We appreciate this may not have been the outcome you were hoping for, but we’re grateful for the opportunity to clarify this and thank you again for sharing your feedback with us.
If there is anything else we can help with, please do not hesitate to get in touch with us on 0333 321 1403.
Best wishes,
Ariana
NW
Neil Watson
1 month ago
Given the 3.5 months that have passed, Ariana, I don't know why you bothered to reply, as your words and sentiment are now hollow.
Ariana Greenwood
Caunce O’Hara
29 days ago
Thank you for coming back to us. You're right that our reply took much longer than it should have, and we're sorry for that – as well as for your experience with us this year. If there's anything you'd like to talk through, please call us on 0333 321 1403.
We have relied on Caunce O’Hara since 2012 for our business insurance. Straight forward policies and processes and they are simply easy to business with. No fuss, no endless calls and accompanied by...
Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.
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We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
