Independent, self-drive touring holidays in Spain and Portugal. Personal service, bespoke tour design & delightful small hotels.
Service
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beoordelingen in het afgelopen jaar
Alle 352 beoordelingen worden weergegeven
MC
Mr. David Clarke
Geverifieerd door Feefo
Bury St Edmunds
2 years ago
Wat Mr. David Clarke zei over Caminos by Casas Cantabricas:
Everything average
Information was good but some hotels lacked what we would normally stay in
Andy
Caminos by Casas Cantabricas
2 years ago
With regard to the service provided we are very disappointed to hear your comments. We made several iterations of your quotation in order to fine-tune the itinerary to your needs, went out of our way to find a good solution for you in the Costa Brava with the parking you required, offered a discount when requested and even pro-actively helped you to avoid road-closure issues due to a cycling event in the Pyrenees.
In all we believe that we've delivered our usual 5-star personalised service which our other clients (almost without exception) appreciate.
That said if you'd like to give us more details regarding areas where improvements could have been made please don't hesitate to let us know.
MC
Mr. David Clarke
2 years ago
First of all , I never ever asked you for a discount, you only reduced the price because the hotel you put forward on the Costa brava didn’t have any parking which I had to find out for myself and the hotel you switched it for was cheaper . I don’t believe you offered us room options , I don’t call the only room in the roof of a hotel with no windows a standard room , I’d call it sub standard , the hotel near Ainsa didn’t serve food on a Sunday and the only restaurant in walking distance was fully booked so we had to drive 5 miles to eat. We have stayed in many Paradors but they oare now not value for money compared to prices in regarding eating and drinking in Spain.All of the hotels we stayed at were fine apart from the two with a room in the roof with no windows , in fact the first one in Urdax was the best and nicest room and if the Wi-Fi had worked it would have got nine out of ten, The parador Lieda was in an area we didn’t feel safe going out at night . The devil as they say is in the detail
MC
Mr. David Clarke
2 years ago
No I havnt , I never ever asked for a discount and was put in sub standard rooms
Andy
Caminos by Casas Cantabricas
2 years ago
Apologies, reviewing the correspondence we seem to have misunderstood - before finalising you queried if the price was 'fixed' and, as some time had passed from original quotation to booking, and the exchange rate had improved in the intervening months, we offered a discount.
We feel we do make it clear that rooms included are standard doubles and every hotel's available room types are shown in the itinerary proposal document but we'll look into our systems to see if there's some way we can improve that aspect of the communication. We're sorry if you felt the rooms allocated were not up to the expected standard but our hoteliers do usually go out of their way, whenever possible, to give out clients the best room available in the category booked.
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RW
Roger Wilson
Geverifieerd door Feefo
Northants
2 years ago
Leonor
Caminos by Casas Cantabricas
2 years ago
Top marks! Thanks!
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MC
Michael and Eileen Cotton
Geverifieerd door Feefo
Ledbury
2 years ago
Wat Michael and Eileen Cotton zei over Caminos by Casas Cantabricas:
Wonderful Holiday
Very easy to contact and listened to any queries.
Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, Michael and Eileen! It was a pleasure working with you.
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JO
John
Geverifieerd door Feefo
Stratford upon Avon
2 years ago
Wat John zei over Caminos by Casas Cantabricas:
Local knowledge, planning advice, service and back up - as good as it gets!
Our second brilliant Northern Spain tour organised by Andy at Camino by Casas Cantabricas. Faultless help with preparation, organisation and back up before and throughout our trip. Can’t recommend...
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Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, John - that's a joy to hear! It was a pleasure helping you organise another adventure in the Iberian Peninsula.
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JB
John Braithwaite
Geverifieerd door Feefo
Bangor N Ireland
2 years ago
Wat John Braithwaite zei over Caminos by Casas Cantabricas:
Very well-chosen accommodation and areas to see
The service before and during the holiday were very good. My questions before the holiday were all quickly answered.
Andy
Caminos by Casas Cantabricas
2 years ago
That's great to hear John, it was a pleasure working with you
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JH
Jill Harwood
Geverifieerd door Feefo
Stroud
2 years ago
Wat Jill Harwood zei over Caminos by Casas Cantabricas:
Excellent, would recommend
As coordinators of the tour, it was a pleasure to work with Caminos. Andy helped us agree an itinerary and always answered any questions we had.
Vamoos was a very helpful tool and helped us to...
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Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks so much, Jill! It was a pleasure to have you all back on the Iberian roads! You are certainly a rolling museum!
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Charles T
Geverifieerd door Feefo
Surrey
2 years ago
Wat Charles T zei over Caminos by Casas Cantabricas:
Wonderful part of Spain to visit and great hotels booked by Caminos
Their itinerary allowed us to explore the region for the first time. Driving distances were easily manageable on the excellent road system. Hotels were all good. Some provided very good cooked food....
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Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, Charles! You´ve made our day and confirmed that all our efforts in finding the right hotels and locations are well worth it! Also glad to hear that you made good use of our Vamoos Travel App.
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IN
Ian and Christine Nutt
Geverifieerd door Feefo
Bovey Tracey, Devon
2 years ago
Wat Ian and Christine Nutt zei over Caminos by Casas Cantabricas:
We can thoroughly recommend Casas and are looking forward to the next tour
First rate in every respect: as we have come to expect from Casas having travelled with them on a number of occasions. Very clear route directions and excellent information on attractions and sights
Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, Ian and Christine! Every trip organised for you and the rest of the Spotmogs members has been a very welcome challenge!
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Sharon
Geverifieerd door Feefo
Bristol
2 years ago
Wat Sharon zei over Caminos by Casas Cantabricas:
Very Good
Initially there was a delay in responding to my enquiry but, once contact had been established, service was prompt and responsive. There was some confusion over whether the final payment had been...
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Andy
Caminos by Casas Cantabricas
2 years ago
Thanks Sharon, we do always try to respond as quickly as possible but sometimes, at peak moments it can take a little longer, glad it all worked out well in the end!
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JL
John Lang
Geverifieerd door Feefo
Cotswolds
2 years ago
Wat John Lang zei over Caminos by Casas Cantabricas:
Excellent route planning and outstanding service
The service from Casas Cantabricas was superb. Inevitably there were requests for modifications to bookings and Andy and team were outstanding, finding alternative hotels where required and then...
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Leonor
Caminos by Casas Cantabricas
2 years ago
Thanks, John! We are always happy to help our clients find suitable alternatives when required and it was certainly a pleasure working with you again. Look forward to hearing from you for more epic trips!
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We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
