I'm sorry to hear that you're still unhappy with your pendant. I understand how important these pieces are, and I’d like to address your concerns.
The Organic Fingerprint Pendant is designed to capture an exact impression of the fingerprint, which means each one will be unique, just as fingerprints naturally are. We use the same amount of silver for every piece, so larger prints may cover more of the surface, while smaller ones may sit more centrally.
We don’t alter or enhance the prints in any way—they are cast directly from the molds you provided and approved. This is what makes them so special, as they preserve a true and personal impression from that moment in time.
For those looking for a different style, we also offer laser-engraved fingerprint jewelry, which allows for resizing and adjustments to the print. However, the organic cast pieces will always reflect the natural detail of the original mold.
From the images you shared, the definition of your prints is clear, and the pendant is a faithful representation of the molds you submitted. I’m truly sorry it hasn’t met your expectations, and I appreciate your feedback.
