Poor delivery service compared to other online company's.
Bradshaws Direct
Bradshaws Direct
13 years ago
Thank you for your feedback. We now offer free standard delivery over £45 on our website which takes 5 - 7 working days. Should you need your order urgently we also offer either 48 or 24 hour delivery at an extra cost. I have had a look at your order and can see that you paid the lowest postage cost of £2.99 which is the cost of standard delivery on orders weighing less than 1kg, and you received your item within 5 working days. I apologise if you expected to receive your item sooner and for any inconvenience that was caused with the delivery time.
Kind Regards
Rachel Miller
ordering and delivery service with Bradshaws is always good
Bradshaws Direct
Bradshaws Direct
13 years ago
Thank you for your feedback. Unfortunately with Heron deterrents there are no guarantee's, most Herons will usually react to something in the same way but there is the occasional Heron that is more persistent than others - as you have unfortunately found out. We usually receive great feedback from the Netfloat Heron Deterrant but i apologise that it has not been successful for you.
Kind Regards
Rachel Miller
Waited too long for my order to be completed. Out of stock when ordered but Bradshaws had to be prompted before my order was dispatched next day?
Bradshaws Direct
Bradshaws Direct
13 years ago
Thank you for your feedback. I apologise for the delay with your order. I can see that you placed your order with us on the 23rd April and your order was placed on a standard delivery which takes 5 - 7 working days. We tried to contact you on the telephone number you provided before the end of the 5-7 working day period however we could not get through to you on the telephone number you provided so we sent you an e-mail with the details of the order being out of stock and explained that we would leave the item on a back order for you, and asked for you to get in touch if there were any problems. On the 6th May we received a phone call from you informing us that you were happy to wait for the order, which we despatched on the 5th June as advised. I do understand that this was an unusually long time period to wait for an item to get into stock, but i hope that you are pleased with the item you have now received.
Kind Regards
Rachel Miller
I got amazing help from Bradshaws by email. Someone called Chris Richardson was so helpful
Bradshaws Direct
Bradshaws Direct
12 years ago
Thank you for taking the time to leave us your feedback. I will pass your thanks over to Chris. We look forward to hearing from you again soon.
Kind Regards
Stephanie Spaven
Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
