Hi there, we're really sorry to hear you haven't had a great Kitchen Kit experience. Our feedback requests are scheduled by default to be sent out seven days after an online order has been placed, but we appreciate in situations like this you may receive our request before your delivery, so we are working hard to find a solution. We understand that Claire from our Customer Services Team has already been in touch with you and your order has been planned in for delivery today. Thanks again for choosing Kitchen Kit and we appreciate your feedback.