Slow shipping times and processing my order, product is fine
Andi Healey
Art of Living Ltd
7 years ago
Hello Ryan
I'm sorry that you thought our service was slow. I can see that you ordered the casserole on Saturday 21st Sept, for delivery in 3 - 5 working days. As you know, after our phone conversation on Tuesday 24th, there was a small issue with Le Creuset's packaging, but it was dispatched on Thursday 26th (4th working day from ordering) and delivered on Friday 27th (5th working day from ordering)
Kind Regards
Andi
Speedy dispatch & delivery. Ceramic items well protected with bubble wrap and good quality cardboard box. Easy to navigate website. Competitive prices.
Datum van aankoop: 17/09/2019
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Betrouwbare klant
7 years ago
I needed to cancel my order before dispatch. They were understanding about it, made no difficulty and the refund was in my account within 5 minutes. I will definitely use them again (without having...
I bought this item as a gift to be delivered to friends. They did not receive a calling card from DPD when they tried to deliver on both occasions.
The parcel has never been delivered and I have not...
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Andi Healey
Art of Living Ltd
7 years ago
Oh dear. Unfortunately this is the first we have heard of the non delivery. I can see that DPD attempted to deliver twice and made two requests for further instructions from you friend. The item is still in the DPD depot in Peterborough. Once an item is dispatched all communication from DPD is with the intended recipient.
I have just left you a voicemail, if you could give me a call back then I can sort this out, either by resending or refunding. Whichever would make you happy!
excellent - we had some misgivings about ordering such a relatively small single item, but it arrived the next day, perfectly wrapped and in one piece!
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