Alton Towers Holidays is niet langer een actieve Feefo-klant
Alle 15,891 beoordelingen worden weergegeven
TC
Trusted Customer
Geverifieerd door Feefo
Glos
10 years ago
Wat Trusted Customer zei over Alton Towers Holidays:
Simple Booking
Straight forward, easy and quick
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
10 years ago
nightmare! !
It took me 5 days to make the booking as the system wouldn't allow various things to be done. I must have spent over £10 on phone calls. Technical team were supposed to sort it but took 5 days before...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
Thanks for getting in touch with us and rating our service.
I am very sorry to see you felt the need to rate us a double negative due to your booking experience. It certainly ins't common practise for it to be this difficult in booking up. Your booking experience is a time we would prefer you to enjoy with as little fuss as possible and get you exited for your upcoming visit.
There could be a number of reasons for this to happen but I will of course inform our web team to investigate and fix any issues as soon as possible.
We are very sorry for any inconvenience this has caused you and hope you and your family enjoy your time at the Alton Towers Resort.
Warm Regards,
Ben
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
10 years ago
Great website great normal booking service terrible spa booking as days later still not sorted my spa booking
However booking service for the spa is terrible no one answers held in queue on hold for ages then give up
0
Delen
TC
Trusted Customer
Geverifieerd door Feefo
South Wales
10 years ago
Wat Trusted Customer zei over Alton Towers Holidays:
Excellent service
Easy to use website. Clear to navigate.
0
Delen
TC
Trusted Customer
Geverifieerd door Feefo
Gloucestershire
10 years ago
Wat Trusted Customer zei over Alton Towers Holidays:
Great service
Very helpful and friendly. Excellent customer service.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
10 years ago
Great service, the operator was very helpful.
0
Delen
TC
Trusted Customer
Geverifieerd door Feefo
Midlands
10 years ago
Wat Trusted Customer zei over Alton Towers Holidays:
Booking Alton towers weekend
The lady I spoke to on the telephone was very happy and friendly and extremely helpful
0
Delen
TC
Trusted Customer
Geverifieerd door Feefo
Liverpool
10 years ago
Wat Trusted Customer zei over Alton Towers Holidays:
Phone call rip off
Internet booking was good but did try ringing first. Rang 3 times could not get through & they charged me just under £10 each time but never knew til bill arrived!!!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
10 years ago
Booking site was easy to follow and straight forward. Lots of information and help if needed.
0
Delen
TC
Trusted Customer
Geverifieerd door Feefo
10 years ago
Wat Trusted Customer zei over Alton Towers Holidays:
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
