Ades is the African Food and Drinks store of choice in the United Kingdom with free Home Delivery and Click & Collect.
Service
4
/5
5
4
3
2
1
78
41
16
7
17
159
beoordelingen in het afgelopen jaar
Alle 503 beoordelingen worden weergegeven
Betrouwbare klant
Geverifieerd door Feefo
5 months ago
Customer satisfaction.
Website easy to use. Delivery was very quick. Got a phone call prior to delivery to give me estimated time of delivery.
Customer Service Team
Ades Foods
5 months ago
Thank you so much for the 5-star review! We’re delighted to hear that you found our website easy to use and that your delivery arrived quickly. We’re also glad the pre-delivery call was helpful in keeping you informed. Thank you for choosing us—we truly appreciate your support and look forward to serving you again!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 months ago
Customer Service Team
Ades Foods
5 months ago
Thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience. We look forward to serving you again soon.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 months ago
All perishable goods were half spoilt
I am very disappointed with the perishable goods I received. None of the items were fresh. The yam and sweet potatoes were already half-spoilt, and the vegetables especially the ugu arrived dried,...
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Customer Service Team
Ades Foods
6 months ago
Thank you for your feedback, and we sincerely apologize for the inconvenience and disappointment you experienced with your order. This is not the standard of quality we aim to provide, and we completely understand how frustrating this must have been.
Please be assured that we have sent an email to you to help resolve this matter promptly. Kindly respond to that email at your earliest convenience so we can address the issue and make things right.
Thank you for bringing this to our attention.
0
Delen
UE
Ulunna Ezenwajiaku
Geverifieerd door Feefo
GBR
6 months ago
Wat Ulunna Ezenwajiaku zei over Ades Foods:
One stop shop
It was excellent and smooth.
Customer Service Team
Ades Foods
6 months ago
Thank you so much for your positive feedback! We're delighted to hear that your experience was excellent and smooth. We truly appreciate your support and look forward to serving you again soon. 🌟
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 months ago
Great but needs threshold for free shipping
Good place to buy stuff, just wish there was a threshold to get free shipping
Customer Service Team
Ades Foods
6 months ago
Thank you for your feedback! We're glad to hear you enjoy shopping with us.
Regarding shipping, we’re happy to share that you can get 50% off your shipping fee when you spend above £200. Also, if you’re within 4 miles of SE28 0AU, you automatically qualify for free shipping.
We hope this helps make your shopping experience even better! 😊
0
Delen
AA
Aderonke Adebiyi
Geverifieerd door Feefo
6 months ago
Customer Service Team
Ades Foods
6 months ago
Thank you so much for your 4-star review! We truly appreciate your support and are glad you had a positive experience with us. If there’s anything we can do to make your next visit a full 5-star one, we’re always here to help! 🌟😊
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 months ago
Great
My recent experience with Ades was good .
Customer Service Team
Ades Foods
6 months ago
Thank you for your review! We're really glad to hear that your recent experience with Ades was good. We appreciate your support and look forward to serving you even better next time! If there’s anything we can do to make your next visit a full 5-star one, we’re always here to help! 🌟😊
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 months ago
Shoddy, haphazard online infrastructure
This was my first time ordering for Ades and it was awful. The interface was awful. I struggled to place the order and recieved no confirmation that an order had ever been placed. When i messaged...
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Customer Service Team
Ades Foods
6 months ago
Thank you for taking the time to share this detailed feedback. We are truly sorry for the series of frustrations you experienced — from the ordering process to the issues with your delivery and the communication that followed. This is far below the standard we aim to provide, and we sincerely apologise.
We completely understand how upsetting this must have been, especially given the circumstances you mentioned. Your concerns about the interface, missing items, product quality, delivery charges, and how your communication was handled are all valid, and we take them very seriously.
Please be assured that we have reached out to you via email to help resolve this matter properly and respectfully. Kindly respond to the email at your convenience so we can address everything through the correct channels and ensure the matter is concluded to your satisfaction.
Thank you once again for bringing this to our attention. Your feedback will help us improve.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 months ago
very nice service that why i keep coming back
Customer Service Team
Ades Foods
6 months ago
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you enjoy our service and keep coming back. Your continued support means a lot to us, and we look forward to serving you many more times! 😊
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 months ago
Straight forward and orderly.
It was so easy online. I received all the necessary information on time such as order confirmation, invoice and delivery details.
Customer Service Team
Ades Foods
6 months ago
Thank you for your feedback! 🌟
We’re delighted to hear that your online experience was smooth and that you received all the necessary information on time. We appreciate your support and look forward to serving you again soon! 😊
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..