Ades Foods Beoordelingen

Thank you for taking the time to share your experience. We’re really sorry you felt dissatisfied, and we’d like to clarify what happened. On the day your order was due to be processed, the 360g snail pack you ordered was unfortunately not available. An email was sent to you on 17/01/2026 at about 1:30pm to inform you of this and to notify you of the proposed exchange to the 250g pack, but we did not receive a response from you. To avoid delaying your order, the exchange was processed. Please note that you were only charged for the 250g packs that were sent, and the price difference has already been refunded to your account. Regarding communication, we did not receive your email. Our official support email is websupport@adesfoods.com , and our customer service line is 020 8853 1000, which is always available to assist. We genuinely value our customers and their feedback, and we’re sorry this experience fell short of your expectations. We’d be happy to resolve any remaining concerns if you reach out to us directly through the details above.

Thank you so much for the ⭐⭐⭐⭐⭐ review! We’re delighted to hear you enjoyed our service. We truly appreciate your support and look forward to welcoming you back again soon! 😊

Thank you so much for the ⭐⭐⭐⭐⭐ review! We’re really glad you enjoyed the range of products and found the site easy to navigate. It’s especially great to hear that your order arrived well packed and still frozen, even with the courier delay — our team works hard to make sure that happens. Thank you for recommending us, and we’ll be happy to serve you again very soon! 😊

Thank you for taking the time to share this feedback and for being a loyal customer. We sincerely apologize for the disappointment you experienced with the yam on this order. This is not the standard we aim to uphold, and we understand your concern, especially given your previous positive experiences with us. Your feedback has been noted, and we are reviewing our quality checks to ensure this does not happen again. We truly appreciate your continued support and value your emphasis on customer satisfaction—it remains a priority for us.