Ades is the African Food and Drinks store of choice in the United Kingdom with free Home Delivery and Click & Collect.
Service
3.9
/5
5
4
3
2
1
77
41
18
7
19
162
beoordelingen in het afgelopen jaar
Alle 520 beoordelingen worden weergegeven
IA
Ike Ade
Geverifieerd door Feefo
19 days ago
Wat Ike Ade zei over Ades Foods:
Great store, I would recommend
Would have given a 5 star if not for the website. Website response is slow and difficult to navigate. However, delivery is timely, products are nicely packaged and good variety from the store....
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Customer Service Team
Ades Foods
16 days ago
Thank you for taking the time to share your feedback and for awarding us a 4-star rating. We are delighted to hear that you were pleased with our timely delivery, product variety, and packaging.
We sincerely apologize for the inconvenience you experienced with our website and customer service. We understand how it can be to navigate a slow website and to be kept waiting when seeking assistance. Your comments regarding the website's performance and the handling of your call have been noted and will be shared with the relevant teams as we continuously work to improve our customers' experience.
We truly appreciate your constructive feedback, as it helps us identify areas where we can do better. We hope to provide you with a smoother online and customer service experience on your next order and earn that 5-star rating in the future.
Thank you for your support and for choosing us.
0
Delen
CH
Chioma
Geverifieerd door Feefo
23 days ago
Customer Service Team
Ades Foods
22 days ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
23 days ago
Very bad. It took several attempts to place the order and payment wasn't collected on time! The IT service was frustrating!
Customer Service Team
Ades Foods
22 days ago
Thank you for taking the time to share your feedback.
We are very sorry to hear about the difficulties you experienced when placing your order and the delay in payment collection. We understand that encountering technical issues during the ordering process can be disappointing, and we sincerely apologize for the inconvenience caused.
This is not the level of service we strive to provide, and we appreciate you bringing these issues to our attention. Your feedback has been shared with the relevant teams so that we can review what happened and work towards improving our systems and customer experience.
Thank you for your patience and understanding. We value your custom and hope to have the opportunity to provide you with a much smoother experience in the future.
0
Delen
AA
Adedoyin Adepetun
Geverifieerd door Feefo
23 days ago
Customer Service Team
Ades Foods
22 days ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
29 days ago
Excellent Service
Excellent service, easy to order and delivery came on time
Customer Service Team
Ades Foods
29 days ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
1 month ago
Disappointed
Products arrived covered in mould and spoilt. Very disappointed that it was sent in that condition considering it didn't meet the food hygiene standards. Very disappointed in Ades
Customer Service Team
Ades Foods
1 month ago
Thank you for bringing this to our attention, and please accept our sincere apologies for the condition in which your sweet corn arrived.
We apologize that your order did not arrive in the condition you rightfully expected, as this falls well below the quality and food safety standards that we strive to maintain. We appreciate you taking the time to share your experience.
We will process a refund for the affected item, which should be credited back to your original payment method within 3–5 working days.
We value your feedback and sincerely apologize for the inconvenience caused. Thank you for giving us the opportunity to put this right, and we hope to have the chance to serve you better in the future.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
1 month ago
Delivering on time is very essential for me. I had to call them before it was delivered.
But all producst sent were in good shape.
Thank you all the same.
Customer Service Team
Ades Foods
1 month ago
Thank you for your feedback.
We are pleased to hear that your products arrived in good condition.
We understand that timely delivery is important to you. After reviewing your order, we can confirm that it was placed on 30 May and delivered on 5 June, which is within our standard delivery timeframe of 3–5 working days (excluding weekends).
We appreciate that waiting for an order can still be concerning, and we are sorry that you felt the need to contact us for an update. We are continually working to improve our communication and customer experience.
Thank you for choosing Ades Foods and for taking the time to share your feedback. We hope to serve you again soon.
Kind regards,
Ades Online Team
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
1 month ago
Service is usually excellent
0
Delen
LC
Leroy Chambers
Geverifieerd door Feefo
GBR
1 month ago
Wat Leroy Chambers zei over Ades Foods:
Great service and prices.
Excellent service, Thank you very much.
Customer Service Team
Ades Foods
1 month ago
Thank you so much for your 5-star review! 🌟
We’re delighted to hear that you had a great experience with Ades Foods. Your kind words truly mean a lot to our team and motivate us to keep delivering the best quality products and service.
We look forward to serving you again soon!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
1 month ago
Customer Service Team
Ades Foods
1 month ago
Thank you for taking the time to share your feedback with us.
We are always looking for ways to improve our service and enhance our customers’ experience. If there is anything you feel we could have done better to make your experience a five-star one, we would greatly appreciate your suggestions.
Kind regards,
Ades Online TEAM,
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market..