Have been waiting for a delivery since the 11th of April. They are offering same day delivery and yet i've been told it's with Royal Mail and there is nothing they can do. Been getting other...
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ziggicigadmin
Ziggicig
6 years ago
HI, I have arranged for our admins to contact you immediately . Please look our for an email. Since so many customers order have been severely delayed with Royal Mail buy up to 10 working days we have been looking into alternative methods to get customers orders to them . We partnered with one of the cab companies to deliver to doorstep on the same day (limited to certain postcodes). Since you're in Belfast we think we can get a replacement to your pretty quickly. Thanks for the patience you've had with this situation up to now. These are very difficult times for everybody including ourselves but rest assured we will get you looked after. Thanks, we'll be in touch by email.
Atsauksmes par produktu
Pirkuma datums: 11/04/2020
0
Dalīties
Uzticams klients
Verificēja Feefo
6 years ago
Easy to use, quick delivery considering the difficult times we are enduring
Atsauksmes par produktu
Pirkuma datums: 11/04/2020
0
Dalīties
CU
Customer
Verificēja Feefo
6 years ago
Ko Customer teica par Ziggicig:
Hasn't arrived yet 😭
ziggicigadmin
Ziggicig
6 years ago
HI, we are aware many customers are experiencing dramatic delays on their orders of up to 10 working days. Royal Mail advised us that this was likely to happen at the beginning of April due to the COVID 19 outbreak and distancing measures so we placed a warning in the header of the website for customers so you could be aware of this prior to ordering. Now looking at your order date which was the 20th , could we ask that you allow another 48 hours for it to arrive. If it has not arrived by that time we can look at replacing it for you. We have invested in some additional infrastructure to ensure this doesn't happen again going forward. So if we do end up issuing a replacement we're confident we can get it to you fairly quickly. If it has not arrived by the afternoon of the 30th Could I ask that you contact our admin team on 02895607313 and we can take it from there ? We appreciate your patience in this difficult time and we know it's very frustrating.Most orders have been showing up on day 8 or 9 so it's likely it'll arrive soon but if there is a problem for any reason we'll do everything we can to resolve it for you. Thanks
We are a Northern Ireland based Company created ‘by Vapers for Vapers’. Set up in 2009 by Company Owner & Director Steven Mealey. We now have a fantastic Team of people based in our Head Office and throughout our stores plus a growing Re-seller network across Northern Ireland. We are a young and rapidly expanding Company but we remain grounded by the fact of how and why it all began…..
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
We are a Northern Ireland based Company created ‘by Vapers for Vapers’. Set up in 2009 by Company Owner & Director Steven Mealey. We now have a fantastic Team of people based in our Head Office and throughout our stores plus a growing Re-seller network across Northern Ireland. We are a young and rapidly expanding Company but we remain grounded by the fact of how and why it all began…..