Have placed and received 2 orders from here now. Very easy website to use, simple log in and points back on 2nd order saving £3.49! Products arrived well packaged and in very good time. Will...
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Pirkuma datums: 14/04/2019
0
Dalīties
CU
Customer
Verificēja Feefo
7 years ago
Ko Customer teica par Ziggicig:
As usual delivery made as expected first class service
Not particularly good as my items have been missing for 10 days .when I asked I got a generic email quoting the post office.as someone who is disabled and on benifits this response was most...
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ziggicigadmin
Ziggicig
7 years ago
Hi Tim,
We understand your disappointment with the response you received and this has been escalated and addressed within the business so it doesn't happen again. We do have a certain stipulated period we have to allow before sending out replacement packages but the procedure has been misunderstood by a member of staff and they will be re-trained to address this .
We do offer a tracked service but this incurs a higher cost . You can find this option at the checkout stage on our website.
With regards to your original package we would be more than happy to send out a tracked replacement package to try to expedite things here and get you back up and running with your Liquids. That will leave today and should be with you in 48hrs. However we seem to have been supplied an incomplete address to send the package to in the first instance. One of our administrators has will be in touch with you to try to resolve this prior to sending out the replacement. We will need this by 2pm today please. The issue is that there is no street and only a house number provided. So that's why your parcel hasn't arrived it seems.
You can respond to the admin's email to you don't have to share your address details on this review platform.
Thanks
We are a Northern Ireland based Company created ‘by Vapers for Vapers’. Set up in 2009 by Company Owner & Director Steven Mealey. We now have a fantastic Team of people based in our Head Office and throughout our stores plus a growing Re-seller network across Northern Ireland. We are a young and rapidly expanding Company but we remain grounded by the fact of how and why it all began…..
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
We are a Northern Ireland based Company created ‘by Vapers for Vapers’. Set up in 2009 by Company Owner & Director Steven Mealey. We now have a fantastic Team of people based in our Head Office and throughout our stores plus a growing Re-seller network across Northern Ireland. We are a young and rapidly expanding Company but we remain grounded by the fact of how and why it all began…..