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We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how important it is to receive timely updates and support when tracking an order. Please note that shipping confirmation emails, including tracking details, are sent automatically once an order is dispatched. Our system shows that this email was sent, but it’s possible it may have been filtered into your spam or junk folder, or there may have been an issue with it reaching your inbox. However, I can see that one of my colleagues has provided you with the tracking details via email. We also sincerely apologize for the delay in our response. We are currently experiencing a higher volume of inquiries than usual, but we are doing our very best to respond to all customers as quickly as possible. We’re truly sorry for any inconvenience caused and appreciate your patience and understanding. Best wishes, Anna Yarn.com | WEBS www.yarn.com customerservice@yarn.com 1.800.367.9327