Wightlink pārskati

Hello Kevin, I am sorry to hear you no longer find travelling with us so pleasant. From Monday 25th March, Costa Coffee started operating under new opening hours of 1000–1930 (Mon – Sun) on St Clare and 0920–1900 (Mon – Sun) on Victoria of Wight which I hope you find more reasonable. With regards to the lounges being cold, the only way to warm the boat is to circulate the air and whilst it may not feel like it, the air being circulated is warmer than the surrounding air and running the fans is the only way to get the lounges up to temperature as quickly as possible. The process of heating such a large space is also impacted upon by the car deck doors needing to be opened every 40 minutes when passengers are boarding and disembarking. For both safety and comfort we maintain positive pressure in the lounges. By running the fans we maintain a very slightly higher pressure in the lounges. This actually helps to keep car deck fumes coming up into the lounges when the car deck doors are opened. Your feedback is appreciated to help us find ways we can improve our service so you can enjoy your experience with us again.

Hello Julie, Thank you for your review. I am pleased to hear that you found the service to be so punctual and efficient and enjoy making use of the various discounts we have. We hope to see you again soon!

Hello Alexandra, thank you for your feedback. I am glad to hear that you enjoyed the service when onboard however, I am sorry you found the communication to be so inaccurate with delays and cancellations. We always do our best to keep customers informed of any delays or cancellations to the best of our ability as our teams work hard to get back on time however, your feedback has been noted as we look for ways we can improve our service.

Good afternoon. Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Hello Andrew and thank you for your feedback. I am very sorry that you feel this way. We do appreciate the frustration caused when delays happen however, your feedback regarding the customer service has been noted to help improve our service. Wightlink uses Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers.

Hello Simon and thank you for taking the time to share your review. Firstly, my apologies for the disruption to your travel plans caused by the delays when travelling with us. I am pleased to hear that these were communicated and you were kept informed. However, we do understand that punctuality is important to our customers so I am sorry once again.

Hello and thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. Thank you again for letting us know and we look forward to seeing you onboard again soon.

Hello George, Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Hello and thank you for your feedback. I am very sorry that you experienced delays when travelling with us and for the disruption this had on your travel plans. We do appreciate the frustration caused when delays happen however, the safety of our customes and crew is our highest priority and our teams work extremely hard to get back to running a full service as soon as possible. Your feedback has been noted to help improve our service and going forward, we hope to provide a more enjoyable experience when travelling with us.

Hello and thank you for taking the time to share this with us. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly and that you were able to sail at your preffered time. We look forward to seeing you onboard again soon.