Hello S Pickford
Thank you for taking the time to place your review on Feefo.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review & investigating this, we have held an internal investigation to see what we could have done better relating to your comments.
Delay in your delivery:
I can see that your order was imported into our system on Friday 02/10/2020 at 08:41AM as mentioned on our website we offer next working day delivery.
Due to this being a Friday delivery should have been on Monday 05/10/2020.
I have contacted our carrier DPD who track all parcels and drivers. I can see they attempted to deliver the goods on Monday 05/10/2020 at 14:02 but were unable to as nobody was home.
I can then see delivery instructions were updated by yourself for the item to be left safe and these instructions were carried out on Tuesday 06/10/2020 at 12:29.
If you would like a copy of the tracking information for your records do not hesitate to contact the office on 023 93 162022
Again, thank you for your feedback
Laura Hazzard
Customer Service Manager
