We have sent a letter covering all our points dated 26th of June
to Julia Kirilova Booking Ref UK40082
Wendy Wu Tours
Wendy Wu Tours
12 years ago
Thank you for taking the time to write to us following your tour. Once again, we are extremely grateful for all your comments.
Kind regards,
Lorraine, Customer Services
Wendy Wu are an exceptional company and we were delighted with our tour guide and all the different local guides we had during the holiday, they were very knowledgeable and helped make everything...
I was a little disappointed in respect of having spent an amazing 3 weeks with a Wendy Wu Tour in China in 2008. That we did not have a local tour guide. Into the 3rd day we realised that he was not...
This is the second request for feedback I have had the first, being a direct mailing from Wendy Wu to await what would have been my return if I had travelled on my planned trip. Unfortunately that...
Lasīt vairāk
Wendy Wu Tours
Wendy Wu Tours
12 years ago
Many thanks for your feedback. We pride ourselves on our personal attention we give to each customer and I am sorry that our communications broke down on this occasion.
Kind regards,
Lorraine, Customer Services
All aspects from booking to VISA and arrangments were good.
Two exceptions, I travelled with my friend and our seats were not pre-booked together.
There were optional excursions which were not...
Only complaint was the panda zoo was disappointing. Our tour only last about 20 mins, we saw the pandas from a distance. For us we thought it would have been one of the highlights of the tour but it...
Having booked through Wendy Wu previously we were a little disappointed with the overall efficiency of the service this time. Flight times outgoing were good but felt the arrangements coming back...
Lasīt vairāk
Wendy Wu Tours
Wendy Wu Tours
12 years ago
Thank you for taking the time to post your feedback and we are sorry to hear of your disappointment with some aspects of your Wendy Wu tour this time around. I will look into the issues you have raised and contact you directly.
Kind regards,
Lorraine, Customer Services
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.