Selkeä varausjärjestelmä, nopea asiakaspalvelupalaute kysymyksiin.
Asiakaspalvelusta vastattiin weblomakkeella annettuihin kysymyksiin todella nopeasti ja puhelimitse tavoitti myös helposti asiakaspalvelun. Verkkolomakkeella asioinnista tuli keskustelut myös omaan...
Lasīt vairāk
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TC
Trusted Customer
Verificēja Feefo
8 years ago
Ko Trusted Customer teica par Visit IOM:
Clear and quick
Booked on the website but also spoke to customer services who were very helpful as I’ve not visited the Isle of Man before and we are coming for next years TT.
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Uzticams klients
Verificēja Feefo
8 years ago
They have not bothered responding to a complaint we made.
Darrel Tinnion
Visit IOM
8 years ago
Thank you for sharing your feedback and for your time on the phone.
As discussed, your complaint was sent directly to the Isle of Man Railways which was out of our control for the delay in response to your complaint.
I've spoken to Isle of Man Railways and they have apologised for the inconvenience caused for the cancellation of their Steam Railway service. They understand the cancellation was not ideal, but this type of situation is common with heritage railways due to their age. It's in their T&C's that their schedule services are cancelled from time to time at last minute.
We hope this doesn't deter you from visiting the Isle of Man or booking with us again.
Regards
Darrel
Visit IOM
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Trusted Customer
Verificēja Feefo
8 years ago
Ko Trusted Customer teica par Visit IOM:
1st time I’ve used this way to purchase tickets for Snaefell sunset dinners 👍🏼
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TC
Trusted Customer
Verificēja Feefo
8 years ago
Ko Trusted Customer teica par Visit IOM:
helpful and friendly
Very helpful and friendly staff - I dealt with Jamie and he was brilliant - answered all my questions and now I can not wait for my time in the IOM.
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Uzticams klients
Verificēja Feefo
8 years ago
Great service
Easy to use. Reminder sent before final payment due
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Dalīties
TC
Trusted Customer
Verificēja Feefo
8 years ago
Ko Trusted Customer teica par Visit IOM:
Good customer service.
(my call war returned by Dean, as promised)
0
Dalīties
TC
Trusted Customer
Verificēja Feefo
8 years ago
Ko Trusted Customer teica par Visit IOM:
Verry helpful, had a problem with the ferry being booked up so they sorted out a different ferry for us, and answered any questions we had, all good with us, thanks
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
