No final reading info for existing supplier, incorrect direct debit set up, wrong end date
Richard
Utility Helpline
9 years ago
Dear Malcolm, Thank you for your feedback. Your new energy supplier should have been in contact with you asking for a meter read. I will investigate the issues around the start dates and direct debit and come back to you shortly. If you have any questions, please don't hesitate to call me directly on 01432 378695.
regards
Richard
0
Dalīties
PC
Paul Clarke
Verificēja Feefo
PRESTON
9 years ago
Ko Paul Clarke teica par Utility Helpline:
WORTH USING SAVES TIME
GOOD CONTACT ALWAYS AVAILABLE TO HELP
Richard
Utility Helpline
9 years ago
Hi,
Thank you very much for your positive review. I will pass this onto your dedicated account manager Donna,
Kind Regards
Richard
0
Dalīties
CL
Craig Lawson
Verificēja Feefo
Berkshire
9 years ago
Ko Craig Lawson teica par Utility Helpline:
Service good but no follow up.still don't know if in contract with new supp...
Service good but no follow up.still don't know if in contract with new supplier. No follow up details to contact to check.
Richard
Utility Helpline
9 years ago
Hi,
Thank you for your feedback. Your new contract went live as planned on the correct date with your new supplier. An e-mail has now been sent to confirm this. . Your account manager Donna is always available on 01432 378698 should you have any questions or query's.
0
Dalīties
PA
Pam
Verificēja Feefo
London
9 years ago
Ko Pam teica par Utility Helpline:
It was OK but I had so many problems switching last year to the new British Gas contract I was not prepared to switch again. This has more to do with British Gas than Utility Helpline but I think...
Lasīt vairāk
Richard
Utility Helpline
9 years ago
Hi,
I am sorry to hear you had such a bad experience with British Gas Business and didn't get a bill for such a long period. They are normally a very reliable supplier, which is why we recommend them. They have obviously let us both down on this occasion and this is disappointing, as we don't like unhappy customers.
I understand you have recently used our service again to renew your energy contract, so if you do experience any issues, please call me directly on 01432 378695 (my direct line).
regards
Richard Bonelle
PA
Pam
9 years ago
Richard at Utility Helpline has been excellent in discussing this matter in detail and explaining the issues. He also pointed out that I could have gone back to them for them to take up the matter with British Gas, saving me all the hassle - I shall certainly remember that if anything like this happens again. Thank you for your help and I am happy to amend my rating.
0
Dalīties
LI
Linda
Verificēja Feefo
9 years ago
Ko Linda teica par Utility Helpline:
Very helpful. But please can you get my name right
Mrs Linda A Tuckett
Richard
Utility Helpline
9 years ago
Hi,
Thank you for your positive feedback and continued use of our services. I have updated our internal systems with the correct spelling. Sorry for any inconvenience this may have caused.
Kind Regards
Richard
0
Dalīties
HE
Heather
Verificēja Feefo
Eastleigh
9 years ago
Ko Heather teica par Utility Helpline:
Timely and efficient
Timely and efficient
Richard
Utility Helpline
9 years ago
Hi,
Thank you for taking the time to leave your positive feedback. I have passed this onto Fiona, your energy account manager.
Kind Regards
Richard
0
Dalīties
JA
Jacqui
Verificēja Feefo
Swanley
9 years ago
Ko Jacqui teica par Utility Helpline:
Brilliant
Excellent cannot fault Donna she has been brilliant
Richard
Utility Helpline
9 years ago
Hi,
Thank you for such lovely feedback, Donna is over the moon with your comments.
Kind Regards
Richard
0
Dalīties
Uzticams klients
Verificēja Feefo
10 years ago
Yes I would recommend and will be using again
Richard
Utility Helpline
10 years ago
Hi,
Thank you for taking the time to offer your review and for using our service. We very much appreciate it.
Kind Regards
Richard
0
Dalīties
Uzticams klients
Verificēja Feefo
10 years ago
All good.
A few negotiations back and forth, yet successful outcome.
Richard
Utility Helpline
10 years ago
Hi,
Thank you for sharing your feedback with us. If we can be of any help during the contract,please don't hesitate to call us.
regards
Richard
0
Dalīties
RO
Roger
Verificēja Feefo
Cheshire
10 years ago
Ko Roger teica par Utility Helpline:
Helpful hand in the Utility Forest.
Very helpful and kept me up to date with the various utility prices.
Picked up the contract with plenty of time to spare so we were not rushed into anything.
Slight confusion with contractual parties...
Lasīt vairāk
Richard
Utility Helpline
10 years ago
Hi,
Thank you so much for your review and excellent rating. Its great to hear you found our service beneficial to your business.
Utility Helpline is a privately-owned, 100% independent business energy and water consultancy. And we pride ourselves on nurturing long-term customer relationships and delivering powerful savings.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Utility Helpline is a privately-owned, 100% independent business energy and water consultancy. And we pride ourselves on nurturing long-term customer relationships and delivering powerful savings.
