Considering we were going on our honeymoon I don't feel we were made to feel very special at all. Contacted them several times through Twitter and no response. Then they messed up honeymoon gift list...
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Turquoise Holidays
Turquoise Holidays
12 years ago
Many thanks for your feedback amd I am really sorry to hear of your disappointment with regards our service levels.
Turquoise does pride itself on our attention detail amd I am really disappointed to hear we seemed to have have let you down on this occasion.
With regards the gift list service we are in the hands of the credit card companies in relation to the speed of the refund, however I will relook at our proceedures to ensure no errors occur again from our end, the service is unlike others, totally free for both our clients & the friends and family who contribute to the list and as such we really do value and care about ensuring the service is explementary.
I am glad that despite the lapses in services you did enjoy Six Senses Laamu.
Thank for taking the time to give us your feedback and I do assure you such problems are extremely rare and I do hope you give us opportunity to arrange your travel plans in the future, should you wish to discuss the problems further please don't hesitate to contact me directly james.bell@turquoiseholidays.co.uk. Once again please accept my sincere apologies.
Kind regards
James Bell
James Bell - Sales & Marketing Director
Uzticams klients
12 years ago
Many thanks for your reply. Yes, we did have a fantastic time and Turquoise did match our honeymoon to us. Just for your records, it was human error that stopped us being able to access our wedding gift list funds, which I appreciate can happen- the lady who took my card details typed in one of the numbers wrong- however each time I got in contact I was told the transaction can take 10 working days- again, I do understand this- but even like the lady said to me on the phone nothing really takes 10 working days anymore!! It was just the lack of urgency to help us and look into the matter for us when we felt something wasn't right. We even received an email saying they'd given us £30 too much and they were going to take it from our back account- this was before we had even received any of our money!! Was just slightly disappointed that this was hanging over us on the first few days of our honeymoon. Also, when booking our honeymoon the flight times and arrival at destination we were told were really not very accurate- we got told we would arrive at our destination at about 1pm when, through no fault to delays etc, we arrived at 8pm- I just feel we could have been set up and better prepared for the length of the journey much better- even if it was worth the journey time!! We had a fantastic time and just feel this feedback is worthwhile for you to be able to help others even better in the future.
I appreciate you getting back to is so promptly and hopefully the lack of service was just a one off. Many thanks.
Atsauksmes par produktu
Pirkuma datums: 07/08/2013
0
Dalīties
Uzticams klients
Verificēja Feefo
12 years ago
Much better service than rest and personal
Atsauksmes par produktu
Pirkuma datums: 19/09/2013
0
Dalīties
Uzticams klients
Verificēja Feefo
12 years ago
I have already left my feedback with Lisa Hollis at Turquoise
Susan took care of everything and arranged things perfectly. Even threw in a couple of things which was nice. Flights, accommodation and the service was just excellent.
When we founded Turquoise, we were determined to create a special kind of travel company. One with inspiration, imagination and perhaps most importantly of all – passion for our destinations.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
When we founded Turquoise, we were determined to create a special kind of travel company. One with inspiration, imagination and perhaps most importantly of all – passion for our destinations.
