Poor service.
Over one week waiting for my travel documents,
System down.
Multiple emails
Phone call and left on hold for over forty minutes.
Promised documents within twenty four hours.
Still...
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Atsauksmes par produktu
Augšupielādētā multivide
Skatīt visu multividi (1)
Pirkuma datums: 06/04/2024
11
Dalīties
Uzticams klients
Verificēja Feefo
2 years ago
I have not been sent my policy documents. Not when I purchased it subsequently when I used the support contact
David Mayo
Tick Travel Insurance
2 years ago
Hi there,
I am sorry to hear about your experience. We have recently migrated our systems and this might have impacted your access to policy documents.
Can you please send us an email to info@tickinsurance.com.au or call us on 1300 235 444 so that our team can re-send your documents?
Regards,
Anna
Uzticams klients
2 years ago
Thanks Anna, I did as you suggested and emailed last week. I did follow up today. I am now waiting for a reply. I hope the team can get to it soon.
I suspect it was not the best idea to have a discount code marketing exercise shortly before a systems upgrade. Perhaps marketing by should work with IT to avoid this in future.
This promotion has backfired on marketing in several ways with the code not working and now the system not sending policy documents
David Mayo
Tick Travel Insurance
2 years ago
Thank you, I will escalate your feedback to senior management.
Regards,
Anna
Uzticams klients
2 years ago
Hi Anna,
Policy document received
Thankyou for escalating.
More than excellent.
I’m 84 and don’t have a computer and printer, so they sent me all the details by post at a cost to them of $2.60. And on top of that gave me advice as to how to manage it without...
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
