Thank you for the review & for booking with us at The Real Algarve, it was our pleasure to help you. We checked our website description & it does state 'the basement is a self contained unit.' Apologies for the error from the accounts department, the majority of our clients use the Worldpay links which are sent out and as you paid via bank transfer this was missed, we do apologise for this. I am delighted that you found the client portal useful and informative. Thank you again for booking with us!