Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

The Insurance Emporium atsauksmes

Tiek rādīti visi 6,927 pārskati

Uzticams klients

7 years ago

Very reasonably priced

Jordan

The Insurance Emporium

7 years ago

Hello, thank you for the 5 star rating! We really appreciate it!

The Insurance Emporium

Trusted Customer

7 years ago

Ko Trusted Customer teica par The Insurance Emporium:

Great price, straight forward and easy to do.

Was looking for a new pet insurance quote (my previous renewal was ridiculous). The Insurance Emporium came up on a comparison site I was using, prices were very favourable for my two dogs. The...

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Jordan

The Insurance Emporium

7 years ago

Thank you for your feedback and review, we're pleased to see that both the premium and application procedure met with your approval! We can't ask for more than a recommendation!

The Insurance Emporium

Uzticams klients

7 years ago

Very good coverage at very competitive rates

Jason Milner

The Insurance Emporium

7 years ago

Thank you for your positive feedback Andrea.

The Insurance Emporium

Trusted Customer

7 years ago

Ko Trusted Customer teica par The Insurance Emporium:

Agent was good, but I’m yet to receive my documents by email or post.

Jason Milner

The Insurance Emporium

7 years ago

We're sorry that you haven't received your policy documentation, our Customer Experience Manager has emailed these across to you.

The Insurance Emporium

Uzticams klients

7 years ago

Great customer service, not great being emailed just after midnight!

The customer service over the telephone was excellent, but being sent an email just after midnight was not great as it woke me up!

Jordan

The Insurance Emporium

7 years ago

Hello,

Thank you for your review and feedback! We're sorry about the email waking you up!

The Insurance Emporium

Trusted Customer

7 years ago

Ko Trusted Customer teica par The Insurance Emporium:

Buying Pet Insurance

The system for buying insurance for my pet was easy with clear instructions. It was also a very good price.

Jordan

The Insurance Emporium

7 years ago

Good afternoon,

Thank you for the 5 star review and great feedback. We're looking forward to being on this journey with you!

The Insurance Emporium

Uzticams klients

7 years ago

Bought online, then had to confirm with call centre staff payment details. All swiftly & easily dealt with

Jordan

The Insurance Emporium

7 years ago

Thank you for the excellent review!

We always aim to make any point of contact a seamless one. Thank you for choosing us!

The Insurance Emporium

Uzticams klients

7 years ago

Quick and easy

Quick and easy.

Jordan

The Insurance Emporium

7 years ago

Thank you for taking the time to share your experience. We're glad everything went well!

The Insurance Emporium

Uzticams klients

7 years ago

I had to call twice to receive the insurance documents as they weren’t coming through on email. I was advised they had been posted too but these never received any in the post. Still can’t access...

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Jordan

The Insurance Emporium

7 years ago

Good morning, thank you for your feedback and review, we're really sorry to read this.

We can see that we have sent the documents and portal registration by email several times, we'll investigate to see why they aren't been received. In the meantime we've printed the documents and posted them first class.

We trust this resolves your concerns.

The Insurance Emporium

Uzticams klients

7 years ago

Yes

Jordan

The Insurance Emporium

7 years ago

Thank you! We always aim to make the process as user friendly as possible!

The Insurance Emporium

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Feefo Trusted Service Awards

Mūsu neatkarīgie apbalvojumi atzīst labākos zīmolus klientu apkalpošanas jomā. Uzvarētājus nosaka no klientiem saņemtie vērtējumi.

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The Insurance Emporium pārskati

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?