Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

The Insurance Emporium atsauksmes

Tiek rādīti visi 6,920 pārskati

Uzticams klients

Verificēja Feefo

1 year ago

Do not use this insurance company, their service is appalling, I submitted invoices dating back to 13th July and am waiting payment.

Simon

The Insurance Emporium

1 year ago

Good afternoon, We are sorry to hear of your comments. In terms of the claims process, we make clear that we are unable to assess a claim without all relevant documentation. This includes a full completed claim form by you and each attending vet, related invoices and complete medical history. Once these were received, the claim was paid 5 working days later. We are sorry the settlement took longer than expected, however we need to ensure we receive all the required information for an accurate assessment. Kind regards, Simon, The Insurance Emporium

Uzticams klients

1 year ago

This information has been provided, and yet still no monies received, I have never had to wait this time previously with other insurers'. A customer should not be put of pocket for this long.

MR RICHARD BEACHAM

Verificēja Feefo

1 year ago

Ko MR RICHARD BEACHAM teica par The Insurance Emporium:

No stress from start to finish top job

Simon

The Insurance Emporium

1 year ago

Good afternoon, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Uzticams klients

Verificēja Feefo

1 year ago

Poor phone system, good insurance

The phone system is ridiculous, so much information and buttons to press, it took me 5 minutes just to get to the point where I could choose a service! This made me short with the person I spoke to...

Lasīt vairāk

Simon

The Insurance Emporium

1 year ago

Good morning, Thanks you for leaving a review, we are sorry to hear of your concerns. As part of our commitment to regulatory compliance, we’re required to provide certain key information at the start of every call. This typically takes around two minutes before you're connected to a member of our team and understand this can feel lengthy. We’re glad to hear the issue with your dog’s name was resolved via email, and we appreciate you taking the time to share your experience. Kind regards, Simon, The Insurance Emporium

Uzticams klients

Verificēja Feefo

1 year ago

Easy website to buy

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Uzticams klients

Verificēja Feefo

1 year ago

Happy so far

Happy with the service so far

Uzticams klients

Verificēja Feefo

1 year ago

Accessibility excellent

Helpful and efficient .

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Uzticams klients

Verificēja Feefo

1 year ago

Competitive pet insurance

Fast response to confirm purchase of pet insurance. Good option to have hard copy of documents as well as online. Competitive price.

Kirsty

The Insurance Emporium

1 year ago

Good afternoon, Thank you for your review, we are pleased you are happy with your new policy. Kind regards, Kirsty The Insurance Emporium

Uzticams klients

Verificēja Feefo

1 year ago

Caravan insurance

Many thanks great price and service

Kirsty

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Kirsty The Insurance Emporium

Uzticams klients

Verificēja Feefo

1 year ago

Quick and easy service

Quick and easy service to sort out pet insurance.

Kirsty

The Insurance Emporium

1 year ago

Good morning, Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind regards, Kirsty The Insurance Emporium

MRS ALICIA BLUNDELL

Verificēja Feefo

1 year ago

Ko MRS ALICIA BLUNDELL teica par The Insurance Emporium:

Very quick to start up and running

Simon

The Insurance Emporium

1 year ago

Good afternoon, Thank you for your review, we are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Feefo Trusted Service Awards

Mūsu neatkarīgie apbalvojumi atzīst labākos zīmolus klientu apkalpošanas jomā. Uzvarētājus nosaka no klientiem saņemtie vērtējumi.

Kas ir Trusted Service Awards

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The Insurance Emporium pārskati

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?