Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Tenon Tours atsauksmes

Tiek rādīti visi 762 pārskati

Saura

Verificēja Feefo

5 years ago

Ko Saura teica par Tenon Tours:

Always fantastic service. Can’t wait until we can start booking trips again

Wonderful!

Elizabeth

Tenon Tours

5 years ago

We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.

Donald

Verificēja Feefo

6 years ago

Ko Donald teica par Tenon Tours:

I didn’t purchase any trip on 9/22. Not sure why I was sent this survey.

Elizabeth

Tenon Tours

5 years ago

Hi Donald, sorry for any confusion! You received this feedback request after rescheduling a trip with Tenon Tours. If you have any questions, please contact us at travel@tenontours.com or reach out directly to your By-Your-Side Service team member.

Donald

5 years ago

Thanks

Gregory

Verificēja Feefo

6 years ago

Ko Gregory teica par Tenon Tours:

They have been awesome through all this pandemic stuff. Courtney has answered all of our questions and made rescheduling as easy as possible.

Elizabeth

Tenon Tours

5 years ago

We're happy that you had a great experience with Courtney. We're sorry you had to reschedule, but are looking forward to hearing about your trip to Ireland!

Lynna

Verificēja Feefo

6 years ago

Ko Lynna teica par Tenon Tours:

Glad I chose Tenon.

Natasha answers all my questions, provides informative feedback, and is very patient with me. My trip has been rescheduled for May 2021 from July 2020. Glad I chose Tenon for my first international...

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Elizabeth

Tenon Tours

5 years ago

Thanks for your review, Linda! We are glad that you choose to work with us as well. We can't wait to hear about your first international trip to Ireland.

Uzticams klients

Verificēja Feefo

6 years ago

Beware if you need to make a change

Service was ok before the pandemic and then it was difficult to talk to someone and figure out how to proceed with canceling or moving our trip. Be aware that you can’t get a refund from them if you...

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Elizabeth

Tenon Tours

6 years ago

Thank you for your review. We apologize for any delay in communication while adjusting your travel plans. Our team was working diligently to assist all our travelers, but we realize that this may have caused a slower response than normal and therefore, some confusion. Please know that our Cancel For Any Reason Waiver (CFAR) with the purchase of TripMate Travel Protection states that refunds will be issued as future travel credits. Your satisfaction remains a high priority to us. If you have further concerns or questions, please feel free to email us at travel@tenontours.com or contact your By-Your-Side Service team member directly.

Ralph

Verificēja Feefo

Katy, TX

6 years ago

Ko Ralph teica par Tenon Tours:

Good communication and service. Act quicker on Covid-19 changes.

Overall it's been a very good experience. I was disappointed in the handling of Covid-19 related changes until Tenon made the call to delay.

Elizabeth

Tenon Tours

5 years ago

Hi Ralph, thank you for your feedback. We apologize for the delays in communication as our team was working with booked travelers in order of departure date. However, we're glad that you were happy overall with our service and look forward to having you travel with us soon.

Uzticams klients

Verificēja Feefo

6 years ago

Great communication, and hassle free rescheduling. Excellent service so fa

I was able to reschedule my trip - and even add a person - with no trouble. Communication has been good, and continuous throughout the process. I am confident we will be well looked after when the...

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Elizabeth

Tenon Tours

5 years ago

Thank you for sharing your feedback with us! We are looking forward to your trip to England.

Uzticams klients

Verificēja Feefo

6 years ago

Great Customer Service

This has been an extraordinary year, so it's hard to give an unbiased account of my experience with Tenon Tours. However, I will point out that we were misled on the trip insurance. We were under...

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Elizabeth

Tenon Tours

5 years ago

Thank you for your feedback! We apologize for the communication delays while adjusting your travel plans -- we realize that we had a slower response than usual however we are working to streamline our process to eliminate this in the future. We're sorry for any misleading communication regarding our travel insurance and understand your concern. We hope that you are excited for your upcoming trip to Ireland and look forward to hearing about it.

Chuck

Verificēja Feefo

6 years ago

Ko Chuck teica par Tenon Tours:

Tenon Tours promised to look into a refund for plane flights not used this summer and generated a refund to me for those flights in a timely fashion. Great work!

Elizabeth

Tenon Tours

5 years ago

We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.

John

Verificēja Feefo

ARLINGTON HEIGHTS Illinois,

6 years ago

Ko John teica par Tenon Tours:

Janet and Natasha save our trip...!

Janet Dudley was our initial contact followed by Natasha Pereira after Janet suffered a death in her family. Both women were outstanding in dealing with a complex trip involving multiple people and...

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Elizabeth

Tenon Tours

5 years ago

Hi John, we really appreciate your feedback. I will be sure to pass this along to Janet and Natasha as well. Thank you for choosing to reschedule your trip to Ireland with us - we are looking forward to hearing all about it!