Stephensons pārskati

Thank you for your feedback and for highlighting this. I’m very sorry to hear that some of your order arrived damaged. We have issued a credit to your account for the broken items. Please be assured we’ve followed up with both our warehouse and our couriers to improve our packaging and ensure more careful handling moving forward. We appreciate your patience and look forward to serving you again soon!

Thank you!

Thank you!

Hi, Thank you for leaving your feedback and bringing this to our attention. We apologise that your order was not left in a place you were happy with. The courier service we use has a ‘safe leave’ option which we always opt for to avoid issues for our customers. We understand that the driver didn’t contact you to notify you of the delivery, and we will raise this with the courier.

Hi Angus, Thanks for leaving your feedback, we highly value our customer reviews to ensure we can deliver the best possible service. We’re sorry that the candles delivered to you were not to your standard. As our Customer Service Manager Kirsty has explained, we were out of stock on our usual item and needed to implement a replacement. We understand that rather than have us collect the items delivered to you, you were happy to wait until the original product was back in stock and reorder then. Thank you for your understanding and communication throughout resolving this matter.