There was an automatic renewal and no prior notification. This is not good customer care. I discovered the renewal in my bank account.
Alison Taylor
SportsCover Direct
2 years ago
Thank you for your feedback. We're sorry to hear that you were not aware that your policy would be renewed. When policies are approaching expiry we always send out at least 2 emails to customers advising that we will attempt to renew unless they let us know that they don't wish for the renewal to go ahead. If the policy is renewed, policy documents are sent out instantly by email. If you did not receive any of these emails, please contact our sales team on 01494 484800 or sales@sportscover.co.uk and they will check that we have the correct email address for you.
If you did not want your policy to be renewed, we would be happy to cancel it for you, and provide a full refund within 14 days. The sale team would be happy to process that for you.
Uzticams klients
2 years ago
Thank you for your reply. I checked my Sportscover account and see you have my correct email. I’m not impressed.
Excellent price on very good cover for replacement and personal cover/liability. Good renewal price and plenty of notice if you decide going ahead for renewal. A bit of a no brainer for me regarding...
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Pirkuma datums: 27/01/2024
0
Dalīties
PB
Paul Bunker
Verificēja Feefo
2 years ago
Ko Paul Bunker teica par SportsCover Direct:
I received a email saying my cover would automatically update and that I need’nt do anything. My payment wasn’t taken so I had to contact SportCover to renew my policy. The person I spoke with...
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Pirkuma datums: 23/01/2024
0
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Uzticams klients
Verificēja Feefo
2 years ago
Yes would buy from them again. All went through very smoothly online. Could not ring as it was the weekend.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.