Splash About pārskati

Hi, I am so sorry to hear your parcel hasn't arrived yet. If you could please email info@splashabout.com and let us know your order number, I'd be happy to look into the delivery status for you and get this resolved as soon as possible. Thank you, Sarah

Thank you so much for your order and for your feedback, it is massively appreciated. Pleased to hear you are happy with the service provided. Happy Swimming!

Thank you so much for your order and for your feedback, it is massively appreciated. Pleased to hear you are happy with the service provided and the products that you purchased. Happy Swimming!

Thank you for your feedback. Firstly, we would like to sincerely apologise that your original order did not arrive. We appreciate how frustrating this must have been. As soon as we were made aware of the issue, we took immediate action to resolve it. Our records show that your email sent on Monday evening was responded to on Tuesday and again after a response from yourself on two separate occasions. Following our correspondence, a replacement parcel was arranged and dispatched on Tuesday, prior to you opening a claim with Shopify on Wednesday. We understand why you were concerned when the original parcel failed to arrive. However, we did respond to your enquiries and arranged for a replacement to be sent as soon as the issue was brought to our attention, before the Shopify claim was initiated. As the replacement had already been dispatched, we were surprised to learn that a fraudulent transaction claim had been raised through your bank. After being contacted regarding the claim, we confirmed that the replacement parcel had already been arranged and was on its way. We apologise again for the inconvenience caused by the original delivery issue and appreciate your patience while we worked to resolve the matter. If you have any further questions or require any additional assistance, please let us know.

Further to our previous reply, I can see from the Royal Mail tracking that the replacement parcel was successfully delivered on 2nd July, and proof of delivery has been obtained. If, for any reason, you have not received the replacement parcel, please let us know as soon as possible so that we can investigate this further with Royal Mail and work with you to resolve the issue. We look forward to hearing from you if you require any further assistance. Thank you.

Thank you so much for your wonderful feedback! We're delighted to hear that you found our size guides easy to use and enjoyed the wide range of designs available. It's great to know that our age guide helped you choose the right products, and that you were pleased with the quality. We're also pleased that the returns process was quick and straightforward when you needed to order multiple sizes. Providing excellent customer service and making shopping as easy as possible are priorities for us, so it's lovely to hear that reflected in your experience. Thank you again for taking the time to share your feedback. We really appreciate your support and look forward to welcoming you back again soon!

Thank you so much for your wonderful review! We're delighted to hear that you're happy with both the product and the service. It's fantastic to know it's working so well for you. We really appreciate your support and hope you enjoy many more happy swims! Sarah

Thank you so much for your lovely review! We're delighted to hear that you were happy with the quality of our swimwear and the service you received. It's great to know that exchanging for the next size up was quick and straightforward, and that your replacement arrived promptly. We're so pleased you love the design and colours too! Thank you for choosing Splash About, and we hope your little one enjoys lots of happy swims. Sarah

Thank you so much for your order and for your feedback, it is massively appreciated. Happy Swimming! Sarah

Hi, I'm very sorry to hear about the experience you've had, and I apologise for the inconvenience and disappointment this has caused. I can see from the email correspondence that, now we have been able to identify your order number and understand the issue, a replacement item has been arranged and sent to you. We hope the replacement resolves the problem, but if you have any further concerns once you've received it, please don't hesitate to get in touch. We're always happy to help. Kind regards, Sarah

Thank you so much for taking the time to share your experience. We're delighted to hear that the swimwear met your needs and that your son found it comfortable to wear. It's especially lovely to know that it worked well for both his continence and sensory needs, as we know how important comfort and confidence are when enjoying time in the water. Your recommendation means a great deal to us, and we're so pleased that our swimwear has helped make swimming a more enjoyable experience for your family. Thank you again for your kind words, and we hope you both enjoy many more happy swims! Sarah