Dear Valued Customer,
Thank you for sharing your feedback on our alpaca hat. We're sorry to hear that the wool felt itchy against your skin. While alpaca fibre is typically softer than other wools, we understand that sensitivity can vary from person to person.
Your suggestion about adding a lining is very helpful, and we’ll certainly pass it along to our product team for consideration. If your hat remains unworn, we can offer an exchange for a different style or you can return it to us for a refund. Please let us know how you'd like to proceed, and we’ll be happy to assist.
We appreciate your support and hope to find a comfortable solution for you.
Best regards,
Adrienne Gannon
Brand Manager
Atsauksmes par produktu
Adrienne
Spirit of the Andes
1 year ago
Dear Valued Customer,
Thank you for sharing your feedback on our alpaca hat. We're sorry to hear that the wool felt itchy against your skin. While alpaca fibre is typically softer than other wools, we understand that sensitivity can vary from person to person.
Your suggestion about adding a lining is very helpful, and we’ll certainly pass it along to our product team for consideration. If your hat remains unworn, we can offer an exchange for a different style or you can return it to us for a refund. Please let us know how you'd like to proceed, and we’ll be happy to assist.
We appreciate your support and hope to find a comfortable solution for you.
Best regards,
Adrienne Gannon
Brand Manager
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.