Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

SPCA Pet Insurance Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Uzticams klients

Verificēja Feefo

2 years ago

I was rung up and almost pushed into purchasing insurance from spca.

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for sharing your review with us, I am sorry to hear about any inconveniences that may have been caused. We appreciate you bringing this to our attention as this is not the type of service we would like for our customers to receive. Your feedback has been passed on to the relevant team to be looked into. If you would like any assistance regarding your policy, please let us know and I can organise for one of our team members to be in touch with you. Kind regards, Scott

Atsauksmes par produktu

CX

SPCA Pet Insurance

2 years ago

Hi there, I appreciate you sharing your review with us, thank you for bringing your feedback to our attention. Factors that are taken into consideration for renewal premium calculation include your pet’s age and breed, as well as data relating to the health of pets that are of a similar age and breed. Each year we review premiums based on these factors to ensure we can accommodate the costs of possible treatment up to your annual benefit limit, in the event that your pet becomes injured or ill. Please let me know if you would like to discuss your policy with us, our team would appreciate the opportunity to assist you. Kind regards, Scott

Pirkuma datums: 09/10/2023

1

GT

Glennis Tonks

Verificēja Feefo

2 years ago

Ko Glennis Tonks teica par SPCA Pet Insurance:

Awesome very happy

CX

SPCA Pet Insurance

2 years ago

Hi Glennis, It is a pleasure to hear about your satisfaction, thank you for sharing your review with us. Kind regards, Scott

Pirkuma datums: 05/10/2023

0

BG

Bella Gang

Verificēja Feefo

2 years ago

Ko Bella Gang teica par SPCA Pet Insurance:

Nice customer service

I got a call right after getting a quote. The call centre staff explains everything I need. Delightful experience.

CX

SPCA Pet Insurance

2 years ago

Hi Bella, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 27/09/2023

0

KM

Kerry Murphy

Verificēja Feefo

2 years ago

Ko Kerry Murphy teica par SPCA Pet Insurance:

The sales person was highly respectful while informing me about the insurance.

CX

SPCA Pet Insurance

2 years ago

Hi Kerry, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 22/09/2023

0

Uzticams klients

Verificēja Feefo

2 years ago

I didn't expect to spend 30 minutes on the phone with the person. Although she was very professional, I think it should be stated that the call will take about 30mins as she called me around 7pm,...

Lasīt vairāk

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for sharing your review with us, I am sorry to hear about any inconveniences that may have been caused. We appreciate you bringing this to our attention as this is not how we would like for our customers to feel about their experience with us. Your feedback has been passed to the relevant team as we are always trying to understand new ways we can better assist our customers. If you did have any queries regarding what was discussed during your call with us, please let us know and I will arrange for one of our team members to contact you on your behalf. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 19/09/2023

1

EV

Elicia Vervaart

Verificēja Feefo

2 years ago

Ko Elicia Vervaart teica par SPCA Pet Insurance:

Friendly staff

Woman over the phone was friendly and good at letting me ask questions.

CX

SPCA Pet Insurance

2 years ago

Hi Elicia, We are pleased to hear that you have enjoyed our service and that you have been left feeling informed of your cover. Thank you for sharing your feedback, we appreciate your review. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 19/09/2023

0

GW

Georgia Walklin

Verificēja Feefo

2 years ago

Ko Georgia Walklin teica par SPCA Pet Insurance:

Great customer service

Very professional customer service from Peter. He started a policy over the phone for me for my cat. Went through everything thoroughly, was happy with the outcome.

CX

SPCA Pet Insurance

2 years ago

Hi Georgia, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 18/09/2023

0

MO

Michael Ocego

Verificēja Feefo

2 years ago

Ko Michael Ocego teica par SPCA Pet Insurance:

Excellent Customer Service

Both email and phone communication was excellent. product offered seems to be exactly what we need and brings a certain amount of peace of mind.

CX

SPCA Pet Insurance

2 years ago

Hi Michael, It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 15/09/2023

0

Uzticams klients

Verificēja Feefo

2 years ago

Smooth Process

Process was smooth. All information required to make a decision was available.

Hayward

SPCA Pet Insurance

2 years ago

Great to hear about your experience with us here at SPCA Pet Insurance. Thank you for taking the time to leave us with feedback. Regards, Rebecca

Atsauksmes par produktu

Pirkuma datums: 12/09/2023

0

HM

Holly Mckenna

Verificēja Feefo

2 years ago

Ko Holly Mckenna teica par SPCA Pet Insurance:

Positive Experience!

Fantastic customer service, super friendly and really helpful and sympathetic to my pets’ circumstances. Affordable prices and wonderful to deal with.

CX

SPCA Pet Insurance

2 years ago

Hi Holly, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 11/09/2023

0

SPCA Pet Insurance pārskati

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniExpensive and only 70% covered.

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniAccess fee is reasonable and covered amount is high enough

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniRespectful man on sales, as I am 71, he waited for me to understand and to find my bank details.

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniI don't know as I haven't used it

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniGood price, and what’s offered is good.

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniHappy with my policy for Mrs Fig. Have nothing negative to say

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniProduct appears to be exactly what we were hoping to get and was well explained.

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniGreat cover for our little ones.

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniGreat prices and great value. The plans are very comprehensive and easy to understand.

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?