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Thank you for your comments. Lisa Boyes Customer Services Manager

Thank you for your comments, we will be sure to forward this on to the sales executives manager. We are delighted to see that you have renewed with us again this year. Lisa Boyes Customer Services Manager

We are extremely disappointed to hear your feedback with regards to the service you have received from one of our renewals executives. As a business we pride ourselves that our products, services and competitive prices speak for themselves, and therefore a comparison is not necessary. We are pleased that we were able to accommodate your needs eventually and that you did decide to renew with us, but the service you have received is unacceptable and an investigation into this will be carried out in line with our internal procedures to address this matter promptly. We apologise that you have not received the type of service you should expect from SME this year but we can assure you this will be addressed immediately. Lisa Boyes Customer Services Manager

We are delighted to see that you have renewed again through SME this year. We will endeavour to maintain the prompt professional service that you have come to expect from us. Lisa Boyes Customer Services Manager

Thank you for you feedback. Lisa Boyes Customer Services Manager

Thank you for renewing with us again this year and for your good feedback. Please note for future reference that we do offer a price match guarantee should you ever obtain a cheaper price on a like for like basis from another insurer. Lisa Boyes Customer Services Manager