smei pārskati

We are sorry to hear that you have not received any documentation following this year’s renewal. I can see you have opted to receive your documents via our online portal once again. I have now sent a welcome email to the same email address which you accessed the online portal with last year, I have also sent all documentation directly to this email address where you will find your documents attached. Should you require any further assistance, please do not hesitate our Customer Services team on 0844 855 4602 Laura Jones Senior Customer Service Advisor

We do apologise that you have had to call us to make payment, I can see that the executive who dealt with your renewal should have contacted you. With regards to your policy documents, you have opted to receive your policy documents including your Employers Liability Certificate via our on line portal this year. However, I can see that you have not accessed the portal as yet so I have sent another email and re set your password, but I will also send your full policy pack by email attachment for your perusal. Please do not hesitate to contact our customer services team should you have any further queries. Lisa Boyes Customer Services Manager

Thank you for your comments, we are delighted that you have renewed again with us this year and will endeavour to provide the same service and best price in future years.