All applications are responded to with an email to inform the customer if they have been accepted, declined or need to send in additional information. I can see that you have used our services in the past and your applications were responded to.
Can you elaborate on your experience with some additional information so that the customer service team can look into this, did you not receive anything during the application process?
If you would like us to look into this further please send the customer service team an email on team@smart-pig.com and they will investigate this for you.